Upgrade Zendesk with AI that actually resolves

Gladly integrates seamlessly with Zendesk to add resolution AI, voice, and true omnichannel support. Start with integration. Replace when ready.

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Watch how it works

Gladly integrates with Zendesk to add true resolution AI. Our platform understands your customer history and business context, delivering personalized answers across voice, chat, SMS, and email. Watch how it transforms your existing helpdesk into a modern customer experience platform.

Benefits

Smiling man in a blue shirt wearing a headset at a call center, gesturing while speaking. Two colleagues, also with headsets, work in the background.

Works where you are

Unlike basic Zendesk bots that just deflect, Gladly actually resolves customer issues. Pull from your knowledge base, execute actions like returns and exchanges, and deliver personalized responses. State FAQs, handle complex requests, and seamlessly hand off to agents with full context.

Chat interface between a user, Julie, and Retale's AI agent, Gladly. Julie wants to cancel order #122211. Gladly explains the order is shipped and will transfer her to a live agent. A handoff summary is shown.

Resolves, not deflects

Gladly understands intent, retrieves answers, takes action like refunds or updates, and hands off smoothly when needed.

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Gives your team breathing room

Gladly handles routine questions so your agents can focus on complex, high-value interactions. Real-time handoffs with complete customer context mean agents never start from scratch. Boost productivity while improving customer satisfaction.

Why Gladly for Zendesk stands apart

Most bots deflect rather than resolve. Gladly for Zendesk plugs into your helpdesk, understanding customer history and context to resolve conversations end-to-end.

Feature
Gladly
Zendesk Native Bots

Resolution approach

Instant, accurate answers with context

Pull from KB, execute actions (returns, exchanges), state FAQs, generate responses

Real-time resolution

Executes actions (exchanges, bookings, cancellations, etc.)

Deflects to agents

Seamless handoff

Passes full context like transcript, AI summary, tags, fields

Customers repeat themselves

Multichannel support

Chat, email, SMS, voice, social

Often limited to one or 2 of 5+ channels

Additional platform features
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Guides & App Platform

Configure once with Guides, optimize with Journeys, and extend Gladly through the App Platform without engineering delays.

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Shopping assistant

Turn support conversations into revenue opportunities through intelligent product guidance and personalized recommendations.

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Voice AI

Extend Gladly across voice channels for 24/7 natural, personalized service that handles inquiries and escalates seamlessly.

Trusted by leading CX brands

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"I always said one of my goals was to never let agents go because of AI. But I'm finding I don't have to staff for peak anymore - I'm just hiring for attrition. I have 5 agents that want to return to college and do part-time - before implementing AI, I could never do it.”

Bring Gladly to your helpdesk

Book a demo to discover how Gladly connects with the helpdesk platform you already use to deliver faster service and more personal conversations.