# Gladly Gladly is the AI customer service software that powers radically efficient, radically personal support—treating people like people, not tickets. ## **CX powered by Customer AI** - [The CX Platform for brands that refuse to compromise](https://www.gladly.ai/why-gladly/): What is Gladly? It’s the only CX platform powered by proprietary Customer AI—so you don’t have to choose between great service and strong business outcomes. - [The only CX platform powered by Customer AI](https://www.gladly.ai/product/): The Gladly CX platform unifies automation, customer context, and real-time insights—so support teams can deliver faster, more personal service at scale. - [Become a Gladly partner](https://www.gladly.ai/partner/): The Gladly Partner Program empowers professionals focused on enhancing customer engagement. - [Meet Gladly Sidekick](https://www.gladly.ai/product/ai/): Details Gladly Sidekick, the AI agent built into the platform, including capabilities, use cases, and benefits. - [Unlock CX excellence](https://www.gladly.ai/customer-service-reports-guides/): Gladly helps ecommerce brands drive exceptional customer service. Leverage our free resources & insights to become a best-in-class CX company. - [See Gladly in action](https://www.gladly.ai/get-started/) - [Experience the power of CX built for your customers](https://www.gladly.ai/gladly-demo/): Are you a B2C leader who refuses to compromise CX? Discover how Gladly delivers radically efficient & personal CX with our interactive Gladly demo. - [Customer success stories](https://www.gladly.ai/customers/): Read the inspiring stories of our customers -- amazing companies leading the charge and delivering radically personal customer experiences. - [Gladly customer service blog: Radically personal](https://www.gladly.ai/blog/): Gladly’s blog with customer service tips for brands invested in growing their ecommerce business and revenue. - [Gladly Events and Webinars](https://www.gladly.ai/events-and-webinars/): Discover Gladly events and webinars, offering insights and strategies for elevating customer service. - [Enhance CX and save money with Gladly’s CX platform](https://www.gladly.ai/gladly-cx-platform-overview/): Increase exceptional, personalized customer experiences at scale while saving on resources with Gladly's AI-powered Customer Service Platform. - [Gladly is the only customer experience platform designed around people, not cases.](https://www.gladly.ai/about-us/): Learn about Gladly, the customer service platform for B2C companies that maximizes the lifetime value of customers—without tickets. - [Your inside look at Gladly Connect Virtual](https://www.gladly.ai/gladly-connect-live/): Gladly Connect Live goes virtual on May 28, 2025. Join industry leaders revealing AI strategies that transform customer service into a growth engine. - [Contact Sales](https://www.gladly.ai/contact/): We're happy to answer your questions about our customer service platform. Please complete the form and we'll be in touch as soon as possible. - [Build the future of customer experience with us.](https://www.gladly.ai/careers/): We’re on a mission to make customer service radically personal. Join our team! ## **Customer stories** -[KÜHL Blends Human Touch with AI to Drive Sales Excellence](https://www.gladly.ai/customers/kuhl/): Outdoor apparel brand scaling CX with Gladly’s unified platform. -[Breeze Airways Transforms Guest Care with Digital-First Strategy](https://www.gladly.ai/customers/breeze-airways/): How an innovative airline achieved 40% customer growth and flat guest interactions with AI. -[Rothy’s Creates Blueprint for Scalable Customer Service](https://www.gladly.ai/customers/rothys/): How a sustainable fashion brand unlocked new revenue while scaling support volume with AI. ## **Content** - [The power of And — Gladly's vision for the future of customer experience](https://www.gladly.ai/blog/the-power-of-and/): Gladly’s philosophy of balancing efficiency and personalization without trade-offs. - [Stop replacing agents — start empowering them](https://www.gladly.ai/blog/ai-customer-service-agent-empowerment-not-replacement/): Why AI should empower, not replace, human agents. - [The 5 principles behind Gladly Customer AI](https://www.gladly.ai/blog/5-principles-customer-ai/): Gladly’s guiding principles for ethical and effective AI in CX. - [The 2025 retail playbook—16 trends shaping the future of CX](https://www.gladly.ai/blog/ai-in-retail-industry/): Applications of AI to enhance CX in retail environments and customer feedback on onboarding and implementation experiences. - [The next version of Gladly Sidekick, 6 powerful AI capabilities that take Customer AI even further](https://www.gladly.ai/blog/sidekick-the-customer-ai-agent/): Introduces Sidekick, explaining how it works alongside agents to automate tasks and personalize CX. - [How to train your AI in minutes — not months](https://www.gladly.ai/blog/how-to-train-your-ai/): Explains how Gladly’s Sidekick Guides empowers CX teams to train and optimize AI in minutes using natural language — without IT or coding. - [What is Conversational AI? Your guide to smart customer communication](https://www.gladly.ai/blog/what-is-customer-service-conversational-ai/): Explains how conversational AI uses NLP, dialog management, and LLMs to deliver human-like, scalable customer interactions, and how it pairs with contextual and agentic AI to create radically efficient, personal CX. - [What is contextual AI? Your 2025 guide](https://www.gladly.ai/blog/what-is-contextual-ai-your-2025-guide/): Explains how contextual AI combines customer history and real-time awareness to deliver personalized, proactive, and efficient support—and why it’s one part of Gladly’s AI trifecta alongside conversational and agentic AI. - [Why agentic AI is the next big thing](https://www.gladly.ai/blog/agentic-ai-101/): Breaks down how agentic AI moves beyond conversation to autonomous action—executing multi-step tasks, integrating with systems, and anticipating needs—so brands can deliver service that’s both radically efficient and radically personal. - [Key Signs Your Customer Service Is Ready for AI](https://www.gladly.ai/blog/key-signs-your-customer-service-is-ready-for-ai/): Eight practical indicators (like procedure standardization, structured data, high-ticket volume) that show when an organization can effectively deploy AI in customer service. - [How to Prioritize Customer Requests](https://www.gladly.ai/blog/how-to-prioritize-customer-requests/): A guide on balancing urgency and empathy—highlighting how AI can streamline handling queries while human agents focus on meaningful, relationship-building engagement. - [Unique Call Center Greetings We Love](https://www.gladly.ai/blog/unique-call-center-greetings-we-love/): A creative how-to on crafting personable, brand-aligned greetings—perfect for setting a warm tone and elevating customer experiences from the first hello. - [How to Listen to Customers Effectively](https://www.gladly.ai/blog/how-to-listen-to-customers-effectively/): A practical guide featuring both verbal and nonverbal active listening techniques to deepen agent–customer connection and build trust through empathy and attention.