Try the Best AI Answering Service
Get customer satisfaction without the headcount with our cutting-edge AI phone answering service.
Channels and tickets stand in the way of helping people — the best brands know it. Real human conversations need context and history. Enjoy a demo to explore how Gladly helps:
Give your team a single ticket-free view of a customer's lifelong history with your brand.
Cut costs and complexity by moving your tech stack into a single platform, including voice.
Transform your customer service department from a cost center into a revenue generator.
Let Gladly transform your customer service.
"[Gladly] allows our Team Members to see everything in one place—including knowledge base content. This has allowed us to efficiently scale our business, drive above-expected CSAT results, and empower our team to deliver the best possible support experiences."
VP Guest Experience, Breeze Airways
Here’s why brands prefer Gladly's AI answering service
Explore key advantages of Gladly over the competition
Easier implementation
Onboarding is simple and 3 to 5 times faster, making the switch to Gladly pain-free.
Easier to use
Agents using Gladly are happier and more engaged than ever before.
Easier results
Gladly helps you do more with less, saving you both time and money.
Gladly turns customer service cost centers into profit centers
Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS. Deckers, the parent company of Ugg, Hoka One, Teva, and Sanuk, saw the following results:
Now
of customers self-serve
Reduction of
in order-to-contact ratio
Increase of
in first call resolution
You don’t have to break the bank to get it all
Gladly’s AI answering service platform brings together automation, human know-how, and customer insights to deliver tailored experiences with wide-reaching impact.
Channels
All channels included in a single, lifelong conversation.
Chat
Chat with customers directly on your website.
Voice
Personal and hassle-free call support natively built-in.
Self-service
24/7 AI resolutions or assistance.
IVR
Fully integrated IVR, personalized to customers.
Manage all emails in a single thread.
Social media
Engage seamlessly across your social platforms.
Text
Natively built-in to meet customers on the go.
In-app chat
In-app chat support for your mobile experience.
Capabilities
Natively built-in capabilities to deliver exceptional AI phone answering service.
Customer profile
Arm teams with a detailed view of customers – not ticket numbers.
Conversation timeline
Access a single conversation, across every channel.
People Match®
Route customers efficiently based on status, situation, or needs.
Payments
Capture revenue with secure payments across channels.
Answers
A single source of truth that scales with your business.
Insights
Dive into real-time channel insights, all in one place.
Integrations
Build a support world that works for your organization.
Task management
Solve issues seamlessly, from warehouse to front office.
Workforce management
Make smarter staffing decisions with second-by-second tracking.
Sidekick Answers
Create AI-driven conversations that feel natural and engaging.
Quality assurance insights
Gain insights, coach confidently, and deliver great experiences.
Real-time CSAT feedback
Instant CSAT insights help see what works, improve fast, and enrich every experience.
Built to work the way you do
Seamlessly connect with leading platforms and easily build custom integrations to maximize your Gladly experience and help your team achieve more.
