Try the Best AI Chatbot for Customer Service

Gladly helps brands transform their customer experience with the best customer support chat solution.

Channels and tickets stand in the way of helping people — the best brands know it. Real human conversations need context and history. Enjoy a demo to explore how Gladly helps:

Give your team a single ticket-free view of a customer's lifelong history with your brand.

Cut costs and complexity by moving your tech stack into a single platform including voice.

Transform your customer service department from a cost center into a revenue generator.

Let Gladly transform your customer service.

"[Gladly] allows our Team Members to see everything in one place—including knowledge base content. This has allowed us to efficiently scale our business, drive above-expected CSAT results, and empower our team to deliver the best possible support experiences."

Danny Cox

VP Guest Experiences, Breeze

Here’s why brands prefer Gladly's AI B2C chat

Explore key advantages of Gladly over the competition

Woman working on the computer with a headset on

Easier implementation

Onboarding is simple and 3 to 5 times faster, making the switch to Gladly pain-free.

Man talking on a headset while working on a computer

Easier to use

Agents using Gladly are happier and more engaged than ever before.

A group of people having a meeting in a conference room

Easier results

Gladly helps you do more with less, saving you both time and money.

Gladly turns customer service cost centers into profit centers

Brands that switch to Gladly's customer service chat software are able to save costs, increase agent efficiency, and boost NPS. Deckers, the parent company of Ugg, Hoka One, Teva, and Sanuk, saw the following results:

Now

60%

of customers self-serve

Reduction of

29%

in order-to-contact ratio

Increase of

87%

in first call resolution

You don’t have to break the bank to get it all

Gladly’s AI customer support chat solution brings together automation, human know-how, and customer insights to deliver tailored experiences with wide-reaching impact.