The best customer service software. Period.

Gladly is rated #1 by CX leaders for customer satisfaction. We're the only platform that's radically personal AND radically efficient, powered by AI that helps humans shine. All without tickets.

People-first conversations, not ticket numbers

Everything in one platform. Voice, chat, email, SMS, social, etc.

Transform customer service from cost center to profit center

4.7/5 rating on G2 from 1,079 reviews | 3-5x faster to implement

"[Gladly] allows our Team Members to see everything in one place—including knowledge base content. This has allowed us to efficiently scale our business, drive above-expected CSAT results, and empower our team to deliver the best possible support experiences."

Danny Cox

VP Guest Experiences, Breeze

Explore key advantages of Gladly over the competition

See how we compare to ticket-based platforms

Woman working on the computer with a headset on

3-5x faster implementation than Zendesk or Salesforce

Go live in weeks, not months. No complex integration projects or six-figure consulting fees. Most brands are fully operational in 2-4 weeks.

Man talking on a headset while working on a computer

Agents actually love using it

Unlike clunky ticket-based systems, Gladly is intuitive from day one. 95% agent satisfaction vs. industry average of 67%.

A group of people having a meeting in a conference room

Real results, fast

Brands see ROI within 90 days. Average savings include 29% reduction in contact costs, 87% increase in first-call resolution, and 65% higher CSAT.

How Gladly compares to others

Feature

Ticket-based CX

Customer view

Lifelong conversations

Fragmented tickets

AI + human

Both empowered

Bots or manual only

All channels included

Voice, chat, email, SMS, social

Expensive add-ons

Implementation

2-4 weeks

3-6 months

Agent retention

80% lower attrition

Industry-high turnover

Real results when brands switch to the best

Faster resolutions

Customers get answers faster without repeating themselves.

87%

increase in first call resolution

Smarter automation

AI handles routine work while agents build relationships.

60%

of customers self-serve

Lower costs

Reduce contact volume while improving customer satisfaction.

29%

reduction in order-to-contact ratio

See how Gladly compares to your current customer service platform

Get started

All the features of enterprise platforms. None of the enterprise complexity.

Other platforms nickel-and-dime you with add-ons. Gladly includes everything (AI, voice, omnichannel, workforce management) in one transparent price.

One conversation. Every channel.

Voice

Seamlessly integrated conversations that feel personal the moment they pick up.

SMS

Text-based conversations that feel fast, familiar,  and fully connected.

Message threads that remember what came before—no matter how long it's been.

Chat

Instant, on-site help that keeps the full customer story in view.

In-app messaging

In-the-moment support, right inside your product experience.

Global messaging with the context and tone of a trusted brand relationship.

Facebook Messenger

Ongoing conversations that move fluidly from DMs to deeper connections.

Instagram DMs

Elevated experiences that feel as curated as your feed.

Custom channels

Connect in channels unique to your business—without losing continuity or context.

Additional platform features

Team Assist

Boost support agent efficiency with AI-powered response authoring, translation, and seamless handoffs.

Customer profile

A full view of every customer—history, orders, and preferences.

Conversation timeline

One continuous conversation across all channels. No repeats, no tickets, just seamless customer connection.

Answers

Centralized, editable content that powers Gladly, support agents, and self-service alike.

App platform

Connect systems of record to power Gladly with real-time data from across your business.

Insights

Real-time visibility into team performance, customer trends, and opportunities to improve.

CSAT

Capture customer satisfaction in real time to measure quality and improve every experience.

Workforce management (WFM)

Forecast demand, schedule teams, and manage staffing—without leaving your CX platform.

Payments

Let customers complete purchases securely within chat—no redirects, no disruption, just conversion.

Built to work the way you do

Seamlessly connect with leading platforms and easily build custom integrations to maximize your Gladly experience and help your team achieve more.

See why we're rated the best customer service software.

Get a demo