A better alternative to outdated CX platforms
Tired of clunky systems like Zendesk or Gorgias slowing your team down? Gladly was built as the modern alternative — designed for ecommerce brands that want effortless conversations, loyalty, and growth without the baggage.
Ditch tickets and give your team a complete, lifelong view of each customer.
Cut the complexity of legacy tools by consolidating into one simple platform.
Switch from cost center to revenue driver — without the enterprise price tag.
Why settle for “good enough” when switching to Gladly means better service at lower cost?
"With our previous platform, it was hard to make customers feel like they were being treated as human. They became tickets, and they would get ticket numbers with automated messages like do not reply above this line. We really wanted customers to feel like they’re contacting a friend when they’re contacting Andie."
Karen Zhou
Director of Operations, Andie
"[Gladly] allows our Team Members to see everything in one place—including knowledge base content. This has allowed us to efficiently scale our business, drive above-expected CSAT results, and empower our team to deliver the best possible support experiences."
Danny Cox
VP Guest Experiences, Breeze
"I love how easy Gladly is for our heroes to use. They can see a customer’s orders pulled right in from Shopify. They can see when their last order was placed. They can cancel an order. The usability as a hero is 100% better with Gladly."
Katrina Donohue
Customer Experience Manager, Rothy's
Here’s why brands switch to Gladly
See why teams leave legacy platforms behind for Gladly.
Easier implementation
Onboarding 3–5x faster than legacy platforms.
Easier to use
Agents ramp faster and stay engaged — unlike complex alternatives.
Easier results
Drive ROI faster with simpler workflows and lower costs.
Deckers switched to Gladly — here’s what happened.
When Deckers outgrew their old platform, they switched to Gladly and saw:
Now
of customers self-serve
Reduction of
in order-to-contact ratio
Increase of
in first call resolution
All-in-one CX — without the enterprise price tag
Unlike tools that nickel-and-dime for add-ons, Gladly brings AI, voice, chat, and insights together in one place — priced for growing teams.
One conversation. Every channel.
Custom channels
Connect in channels unique to your business—without losing continuity or context.
Additional platform features
Built to work the way you do
Seamlessly connect with leading platforms and easily build custom integrations to maximize your Gladly experience and help your team achieve more.
See why growing brands switch to Gladly.
