Customer data built for service
Gladly unifies customer data across every interaction and channel into one real-time profile. Not a separate CDP to integrate, but customer intelligence built into your service platform so agents deliver personal experiences every time.
Unified customer profiles with complete interaction history
Real-time data across voice, chat, email, SMS, and social
No separate CDP to buy, integrate, or maintain
Customer intelligence that agents actually use
4.7/5 rating on G2 from 1,079 reviews | 3-5x faster to implement
"[Gladly] allows our Team Members to see everything in one place—including knowledge base content. This has allowed us to efficiently scale our business, drive above-expected CSAT results, and empower our team to deliver the best possible support experiences."
Danny Cox
VP Guest Experiences, Breeze
Customer data built for service, not just marketing
See how Gladly compares to traditional CDPs
Built for agents, not just marketers
Traditional customer data platforms focus on marketing activation. Gladly puts customer data directly in your agents' hands so every conversation is informed by complete purchase history, preferences, and past interactions.
No integration complexity
Unlike standalone CDPs that require complex integrations, Gladly captures and unifies customer data as part of your service platform. One system, one source of truth.
Real-time and actionable
Customer data updates in real time as conversations happen. Agents see the latest information instantly, not hours or days later after batch processing.
How Gladly compares to traditional customer data platforms
Feature
Traditional CDPs
Built for
Service teams and agents
Marketing teams
Data access
Real-time in agent interface
Requires integration to access
Integration
Native to service platform
Separate system to integrate
Implementation
2-4 weeks
Instant widget but no integration
Use case
Personalized service at scale
Marketing segmentation
Real results when brands switch to the best
Faster resolutions
Customers get answers faster without repeating themselves.
87%
increase in first call resolution
Smarter automation
AI handles routine work while agents build relationships.
60%
of customers self-serve
Lower costs
Reduce contact volume while improving customer satisfaction.
29%
reduction in order-to-contact ratio
See how Gladly compares to your current customer data platform
All the features of an enterprise CDP. None of the complexity.
Other platforms nickel-and-dime you with add-ons. Gladly includes everything (AI, voice, omnichannel, workforce management) in one transparent price.
One conversation. Every channel.
Custom channels
Connect in channels unique to your business—without losing continuity or context.
Additional platform features
Built to work the way you do
Seamlessly connect with leading platforms and easily build custom integrations to maximize your Gladly experience and help your team achieve more.
