Health & wellness
Customer service AI for gyms, salons, and wellness brands
Whether you use Mindbody, Zenoti, or another gym or salon management platform, deliver instant, personal member support with AI that integrates across your entire wellness tech stack.
Trusted by leading wellness brands
You've invested in gym management or salon booking software to run operations. But when members have questions, need to reschedule, or consider canceling, disconnected tools make it impossible to respond fast enough.
Members text questions but you're stuck checking multiple systems for their history
Front desk gets overwhelmed during peak hours while members wait
No-shows cost you revenue because reminder systems are manual or generic
Membership questions go unanswered, leading to cancellations you could have prevented
AI connects your scheduling, membership, ecommerce, and payment systems. It resolves routine requests instantly and seamlessly escalates complex wellness needs to human experts.
End-to-end AI resolutions for scheduling, billing, subscriptions, and order status across your tech stack
Real-time API integrations: check class status, modify memberships, process cancellations, track shipments
Human + AI collaboration for seamless handoffs when clients need expert guidance
CX-led optimization to keep AI aligned with your wellness philosophy and brand voice
How customer service AI complements your wellness tech stack
Handle bookings, cancellations, and waitlists instantly
AI checks Mindbody or ClassPass in real-time to confirm class status, reschedule appointments, add clients to waitlists, or process cancellations without a front desk bottleneck.
Answer "where's my order?" without lifting a finger
AI tracks subscription shipments, order status, and delivery dates across Shopify, Magento, and fulfillment systems, giving clients instant answers 24/7.
Deliver personalized care that builds loyalty
AI remembers past classes, purchase history, fitness goals, and dietary preferences so clients never repeat themselves, whether they're booking a spin class or reordering supplements.
Explain policies without the back-and-forth
Membership cancellation rules, class credit policies, return windows, and ingredient questions get clear, accurate answers that build confidence and reduce churn.
Modify memberships and subscriptions autonomously
AI processes membership tier changes, pauses subscriptions, updates billing info, and applies promotions across your systems, resolving issues without agent intervention.
“We’ve been tuning and supervising [Gladly] for the last few months and it’s been really, really successful. So when we moved over to [Gladly] Email, everything we have done to make chat and SMS so successful instantly applied.”
Jim Rodden
Chief People Officer, MaryRuth's
See how wellness brands deliver care that scales with empathy
Key features and benefits
AI connects data, context, and care across every channel, resolving instantly when it can and seamlessly handing off to a human expert when it matters most
AI that understands every wellness journey
AI connects each client's appointments, purchases, and preferences in one view, instantly recognizing who's reaching out and why and delivering fast, personalized resolutions that feel truly cared for.
AI that knows your members
AI uses health profiles, coverage data, and tone guidance to personalize each exchange, answering benefits questions, sharing reminders, and improving accuracy across touchpoints.
Connect your entire wellness tech stack
AI integrates with Shopify, Stripe, HubSpot, and more, automating scheduling, order tracking, membership changes, and payment processing across platforms.
AI you control that clients can trust
CX teams manage and refine AI without IT hurdles, keeping it compliant, secure, and always aligned with care standards and patient trust.
Take your health & wellness service to the next level
Faster, easier scheduling
Clients book appointments and renew memberships instantly.
95%
reduction in manual scheduling time
Scale with care
Teams manage more clients with consistent, personal care.
70%
increase in efficiency across teams
Grow loyalty faster
Personalized experiences keep clients returning and referring.
35%
increase in repeat memberships
The customer service platform that enhances your gym and salon management software
Give your team the tools to deliver fast, personal service at every touchpoint. Whether you use Mindbody, Zenoti, Vagaro, or other wellness management platforms, Gladly integrates seamlessly to turn scheduling, billing, and member interactions into lasting relationships.
Exceptional service with your existing software
See how gyms, fitness studios, salons, and spas using Mindbody, Zenoti, and other booking platforms use AI and human service together to strengthen client relationships and deliver consistent care.