The help desk alternative that builds loyalty

Move beyond ticket-based help desks. Gladly unifies all channels into one lifelong conversation per customer.

No tickets—just continuous conversations

One customer profile with complete history

All channels (voice, chat, email, SMS, social) unified

Context never lost

"Since switching to Gladly and improving our customers pain points we have decrease our contact volume and better pathed the customer journey and experience."

Deborah F.

Sr. CX Manager, Kalkomey

A person stands on rocks in a sunlit forest stream, wearing a backpack and flannel shirt. Sunbeams filter through leaves, creating a serene, contemplative mood.

Trusted by the world's most customer-focused brands

Here’s why brands prefer Gladly

Explore key advantages of Gladly over the competition

Woman working on the computer with a headset on

Easier implementation

Unlike legacy help desk systems, Gladly deploys in weeks with minimal IT lift.

Man talking on a headset while working on a computer

Easier to use

No complex ticket routing or case management. Just natural conversations.

A group of people having a meeting in a conference room

Easier results

See results traditional help desk software can't deliver: loyalty and revenue growth.

Woman working on the computer with a headset on

Gladly turns help desk cost centers into profit centers

While traditional help desks focus on efficiency alone, Gladly delivers efficiency AND loyalty. Deckers, the parent company of Ugg, Hoka One, Teva, and Sanuk, saw the following results:

Now

60%

of customers self-serve

Reduction of

29%

in order-to-contact ratio

Increase of

87%

in first call resolution

You don’t have to break the bank to get it all

Gladly’s Customer Service Platform brings together AI, human know-how, and customer insights to deliver tailored experiences with wide-reaching impact.

One conversation. Every channel. Unlike traditional help desk software.

Voice

Seamlessly integrated conversations that feel personal the moment they pick up.

SMS

Text-based conversations that feel fast, familiar,  and fully connected.

Email

Message threads that remember what came before—no matter how long it's been.

Chat

Instant, on-site help that keeps the full customer story in view.

In-app messaging

In-the-moment support, right inside your product experience.

WhatsApp

Global messaging with the context and tone of a trusted brand relationship.

Facebook Messenger

Ongoing conversations that move fluidly from DMs to deeper connections.

Instagram DMs

Elevated experiences that feel as curated as your feed.

Custom channels

Connect in channels unique to your business—without losing continuity or context.

Additional help desk features

Team Assist

Boost support agent efficiency with AI-powered response authoring, translation, and seamless handoffs.

Customer profile

A full view of every customer—history, orders, and preferences.

Conversation timeline

One continuous conversation across all channels. No repeats, no tickets, just seamless customer connection.

Answers

Centralized, editable content that powers Gladly, support agents, and self-service alike.

App platform

Connect systems of record to power Gladly with real-time data from across your business.

Insights

Real-time visibility into team performance, customer trends, and opportunities to improve.

CSAT

Capture customer satisfaction in real time to measure quality and improve every experience.

Workforce management (WFM)

Forecast demand, schedule teams, and manage staffing—without leaving your CX platform.

Payments

Let customers complete purchases securely within chat—no redirects, no disruption, just conversion.

Built to work the way you do

Seamlessly connect with leading platforms and easily build custom integrations to maximize your Gladly experience and help your team achieve more.

See the best help desk alternative in action