Travel & hospitality
Guest experience software for hotels, airlines, & cruise lines
Deliver personalized service across every stage of the journey with a platform that integrates with your PMS, booking systems, and CRM.
Trusted by brands like Breeze Airways.
Trusted by leading hotels, airlines, and travel brands
Travel and hospitality customer service teams struggle with disconnected systems, peak season chaos, and frustrated guests.
Guests wait on hold during flight delays, IRROPS, and check-in issues when they need help most
Booking systems, PMS platforms, and CRM tools don't talk to your customer service software, so guests repeat themselves
Peak travel seasons overwhelm support teams
Gladly is a hotel and airline customer service platform that unifies guest communication across all channels, automates routine requests, and gives your team complete guest context.
Single guest conversation across SMS, phone, email, chat, and social. Agents never ask guests to repeat themselves.
Automatic access to booking details, loyalty status, past stays, and preferences. Agents never start from scratch.
Smooth handoffs that keep conversations human
Travel and hospitality solution use cases
Handle booking changes and guest requests instantly with AI
When guests need to change flights, upgrade cabin categories, or modify check-in dates, Gladly handles requests with full itinerary and loyalty tier context. No agent required for routine changes.
Solve travel disruptions without the runaround
Flight canceled? Room overbooked? AI instantly rebooks, explains options, and updates reservations using guest preferences and booking history. Agents handle complex cases that need empathy.
Create guest experiences that feel truly personal
AI remembers past stays, loyalty status, and travel patterns so answers about policies, amenities, or dining feel relevant.
Turn guest service conversations into upsell revenue
Gladly recommends room upgrades, spa packages, dining reservations, and excursions that match guest interests and past purchases, turning support into upsell opportunities.
Eliminate wait times during peak travel season and booking surges
Peak holiday travel and sold-out weekends don't create hold queues. AI resolves guest requests instantly when volume spikes.
How Breeze Airways uses Gladly to deliver seamless guest service
"One of the major successes we've seen is that we have a significantly lower attrition rate than a traditional call center. Our team members experience a much higher quality of interactions, and this makes their work more satisfying."
Danny Cox
Vice President of Guest Experience, Breeze Airways
See what today’s guests expect
from travel & hospitality
Key features and benefits
Create seamless experiences from booking to post-stay. Gladly connects every conversation, preference, and task in one place, so your team can deliver efficient, personal service that keeps guests coming back.
One lifelong guest conversation across every channel
Guests shouldn't repeat themselves when they switch from chat to phone or email. With Gladly, every conversation lives in a single guest timeline. Your team sees the full story and picks up exactly where it left off.
Complete guest profiles with booking history, preferences, and loyalty status
Gladly unifies booking details, CRM data, preferences, and past conversations into one profile. Whether it's a room upgrade request, dietary preference, or loyalty status, your team has instant context to deliver tailored experiences.
Automate routine requests so agents can focus on creating memorable experiences
AI handles booking changes, cancellations, and FAQs so agents can focus on moments that create real impact. When AI hands off to an agent, it shares full context and recommendations to keep interactions smooth and personal.
Handle peak-season volume without burning out your team
See how hotels, airlines, and cruise lines use Gladly to deliver fast, personalized service that turns first-time guests into loyal customers.
Real results from travel & hospitality brands using Gladly
Improve response times
Travelers get faster answers with AI-powered support.
95%
improvement in SMS wait times
Scale efficiently with AI
AI handles basic inquiries so agents can focus on complex guest needs.
75%
of conversations fully resolved by AI
Faster resolutions
Teams see improvements in speed within the first month.
31%
drop in convo time in 30 days
The CX platform built for unforgettable guest experiences
Give your team the tools to deliver fast, personal service at every step of the journey. From booking to post-stay, Gladly helps travel and hospitality brands create seamless experiences guests remember.
Ready to transform your guest experience?
See how hotels, airlines, and cruise lines use Gladly to deliver fast, personalized service that turns first-time guests into loyal customers.