Media & entertainment

AI that turns your audience into fans

From social comments to direct messages, engage your community at scale with AI built for media and entertainment.

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Trusted by the world’s most customer-focused brands

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The problem: When the stream freezes or the game goes dark, fans want instant help—and revolt when they don’t get it.

Fans expect responses across Instagram, TikTok, YouTube, and email, but managing all these channels is overwhelming

Community engagement feels impersonal when you're drowning in comments and DMs

Your audience asks the same questions repeatedly across platforms while real conversations get buried

The solution: Gladly resolves issues end-to-end by connecting systems, data, and conversations to keep fans satisfied and engaged.

End-to-end automated resolutions for login, billing, and subscription issues

Omnichannel automation across chat, in-app, social, and email

Seamless hand-offs to team members with context and next-best actions

CX teams configure, test, and optimize Gladly—without IT

Media & entertainment solution use cases

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Restore access instantly

When subscribers face login or playback issues, AI resolves them fast so fans can get back to listening, watching, or playing.

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Deliver personalized support that builds loyalty

AI uses each subscriber’s history and preferences to craft responses that feel relevant, consistent, and on-brand.

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Increase revenue through personalized recommendations

AI identifies the right moments to surface premium tiers, bundle options, or ad-free upgrades that match subscriber engagement patterns.

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Handle launch day chaos without breaking

New season drops, game releases, and live events drive massive contact spikes. AI absorbs the surge and maintains fast response times when it matters most.

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Surface recurring issues fast

AI identifies trending complaints about features, playback quality, or content gaps so your team knows what's frustrating subscribers in real time.

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Engage your community at scale

AI responds to fan comments, DMs, and social mentions across platforms while maintaining your brand voice

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“Every conversation now drives efficiency and deepens loyalty. It’s not either/or anymore, it’s both, always.”

Mike Beaubrun

Director, Global Head of CX, Condé Nast

See how streaming and media brands keep subscribers engaged
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Key features and benefits

AI that connects every fan comment, direct message, and support inquiry to deliver instant, on-brand engagement that turns casual viewers into loyal subscribers.

AI that connects every touchpoint

Unite chat, SMS, social, email, and voice into one thread. AI understands every playback glitch, login failure, or billing issue, then resolves it instantly or equips an agent with full context.

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AI that knows your audience

Use AI trained on subscriber history, preferences, and brand voice to personalize every interaction, from recommending upgrades and bundles to resolving account and payment issues instantly.

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AI that delivers resolutions

Decides in real time when to automate or assist. It executes actions across your CRM, subscription, and commerce systems, learning from every outcome to improve over time.

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CX teams in control of AI

CX teams configure and fine-tune AI without IT bottlenecks, keeping it in sync with new campaigns, policies, and promos so every interaction stays on-brand and up to date.

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Take your media & entertainment service to the next level

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Improve response times

Fans get faster answers across chat, social, and email.

95%

faster response times across channels

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Scale efficiently

Handle surges and subscribers without adding headcount

75%+

of routine conversations resolved automatically

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Boost retention

Better context leads to faster saves and happier subscribers.

31%

higher save rate within 30 days

The CX platform built for subscriber loyalty

Give your team the tools to deliver seamless, branded support from login to renewal. With full context and automation, every conversation builds loyalty and lifetime value.

Turn every subscriber into a superfan

See how leading media & entertainment brands use AI and human service together to retain more subscribers and deliver the experiences fans expect.