Omnichannel customer service done exactly right
Gladly is the only platform that unifies every channel into one lifelong conversation. Voice, chat, email, SMS, and social all connect seamlessly so customers never repeat themselves and agents always have full context.
One customer, one conversation across every channel
Voice, chat, email, SMS, and social unified in real time
No more channel silos or fragmented customer histories
Agents see the full story, customers never start over
4.7/5 rating on G2 from 1,079 reviews | 3-5x faster to implement
"[Gladly] allows our Team Members to see everything in one place—including knowledge base content. This has allowed us to efficiently scale our business, drive above-expected CSAT results, and empower our team to deliver the best possible support experiences."
Danny Cox
VP Guest Experiences, Breeze
True omnichannel customer service
See how Gladly delivers real omnichannel experiences
One continuous conversation
Unlike platforms that treat each channel separately, Gladly creates a single conversation timeline. Customers can switch from chat to phone to email without repeating themselves.
Real-time channel switching
Move conversations across channels seamlessly. Start in chat, escalate to voice, follow up via email. All in one thread.
Complete customer context
Every interaction, purchase, and preference lives in one unified profile. Agents know the full story before they even say hello.
How Gladly compares to others
Feature
Traditional platforms
Customer view
One lifelong conversation
Separate tickets per channel
Channel switching
Seamless, real-time
Manual handoffs, context lost
All channels included
Voice, chat, email, SMS, social
Expensive add-ons required
Implementation
2-4 weeks
3-6 months
Agent experience
Single unified interface
Toggle between multiple tools
Real results when brands switch to the best
Faster resolutions
Customers get answers faster without repeating themselves.
87%
increase in first call resolution
Smarter automation
AI handles routine work while agents build relationships.
60%
of customers self-serve
Lower costs
Reduce contact volume while improving customer satisfaction.
29%
reduction in order-to-contact ratio
See how Gladly compares to your current omnichannel customer service platform
All the features of enterprise omnichannel contact centers. None of the complexity.
Other platforms nickel-and-dime you with add-ons. Gladly includes everything (AI, voice, omnichannel, workforce management) in one transparent price.
One conversation. Every channel. Unlike traditional omnichannel platforms.
Custom channels
Connect in channels unique to your business—without losing continuity or context.
Additional platform features
Built to work the way you do
Seamlessly connect with leading platforms and easily build custom integrations to maximize your Gladly experience and help your team achieve more.
