See why Gladly’s the best alternative to Zendesk
User-friendly software
Intelligent routing
AI-powered
Total customer conversation history
All channels in one place
Simple pricing that scales with you
Gladly vs Zendesk: What do you get?
User reviews by G2
Zendesk
"With our previous platform, it was hard to make customers feel like they were being treated as human. They became tickets, and they would get ticket numbers with automated messages like do not reply above this line. We really wanted customers to feel like they’re contacting a friend when they’re contacting Andie."
Karen Zhou
Director of Operations, Andie
Why Andie switched
With Zendesk, Andie customers not only received cold automated texts but also had to repeat their sizes and concerns each time they needed help. The human connection was lost.
Customer service as you’ve never seen it before
Explore why Gladly is one of the best Zendesk alternatives
A single conversation
See a customer's entire conversation history in a single view, no matter what channel they come from.
Straightforward pricing
Get the best CX platform for a single price
Intelligent routing
Match customers with the best-suited agent to accelerate time-to-resolution automatically.
Answers everywhere
Leverage one knowledge base to publish standardized info across all channels.
No duplicate tickets
Reduce ticket volume by 35% with communication consolidation.
Access insights
Understand team performance across agents, channels, and conversations with historic and real-time insights.
"With our previous platform, it was hard to make customers feel like they were being treated as human. They became tickets, and they would get ticket numbers with automated messages like do not reply above this line. We really wanted customers to feel like they’re contacting a friend when they’re contacting Andie."
Karen Zhou
Director of Operations, Andie
