Looking for apps like Zendesk?
See why Gladly’s the best alternative to Zendesk.
See why Gladly’s the best alternative to Zendesk
User-friendly software
Intelligent routing
AI-powered
Total customer conversation history
All channels in one place
Simple pricing that scales with you
Users consistently rank Gladly as better than Zendesk
Feature
Zendesk
Ease of use
9.4
8.5
Quality of support
9.4
8.4
Ease of setup
9.3
7.9
Integrations
9.3
8.1
Customer profiles
9.5
8.2
"With our previous platform, it was hard to make customers feel like they were being treated as human. They became tickets, and they would get ticket numbers with automated messages like do not reply above this line. We really wanted customers to feel like they’re contacting a friend when they’re contacting Andie."
Karen Zhou
Director of Operations, Andie
Customer service as you’ve never seen it before
Explore all the ways Gladly is better than Zendesk.
A single conversation
See a customer's entire conversation history in a single view, no matter what channel they come from.
Straightforward pricing
Get the best CX platform for a single price
Intelligent routing
Match customers with the best-suited agent to accelerate time-to-resolution automatically.
Answers everywhere
Leverage one knowledge base to publish standardized info across all channels.
No duplicate tickets
Reduce ticket volume by 35% with communication consolidation.
Access insights
Understand team performance across agents, channels, and conversations with historic and real-time insights.