blog
Who Should Own AI in a Customer Experience Team?
Why the most successful CX AI programs have a single, named owner inside the customer experience team — and what that role actually does.
June 2, 2026
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Gladly: the power of ‘AND’
AI for CX leaders who refuse to choose between cost and care.
May 26, 2025
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Driving customer loyalty with the metrics that matter
Learn how to measure and optimize key CX metrics on the path to loyalty for long-term business growth.
February 2, 2024
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2023 hero experience report
Uncover the motivations, challenges, and opportunities empowering the modern customer service team.
February 2, 2024
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See Gladly CX platform in action: Watch the video
Watch a video demo of the Gladly CX platform and see why leading brands refuse to compromise on efficiency or experience.
September 5, 2025
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Guide for delivering radically personal customer service
Turn your contact center into a connection center.
February 1, 2024
blog
The customer experience roles worth hiring for
The CX and support roles a growing team hires as it scales, what each one does, the skills to look for, and when you actually need one.
July 24, 2026
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VP and Head of customer experience career guide
What a VP or Head of customer experience actually does, what it pays in 2026, the skills you need, and how to land the role. A candidate's guide.
July 20, 2026