Put your best salesperson back on your website.

When retail moved online, the associate who greeted you and walked you to the right thing got replaced by a search box, filters, and endless scroll. Conversion has sat at 2 to 5% ever since. The fix on offer makes it worse: a shopping bot stapled onto the catalog that disappears the moment the sale closes, sitting next to a separate service bot that was never built to sell. Now the shopper has two bots on one site and has to guess which one to type into. Nobody asked for that shopping experience.

Gladly is the single conversation a shopper has with the brand, before the purchase and long after it. It greets them, understands what they want, recommends from real retail knowledge and their own history, and closes the sale right in the thread, with a human associate one tap away for the high-stakes buy. Because it trained on 450 million retail conversations, it knows which products come back and what keeps a customer happy months later, so it sells for the second and third purchase, for the whole relationship. And the shopper it helps today is the customer it already knows tomorrow, on one record, across the whole relationship.

A shopper types what they actually want, “something warm for a winter trip, under $200,” and Gladly returns the right products with the reasoning behind them, the way an associate would. When a shopper stalls or lingers, it can step in the way a good associate reads the floor.

Gladly recommends from the customer’s full history, their sizes, their styles, and everything they’ve bought before, across every visit. The second and third purchase start from what it already knows, not a blank slate. A bolt-on sales bot meets every returning shopper as a stranger

Trained on 450 million retail conversations, Gladly knows which combinations get returned and what keeps a customer happy long after checkout. It steers shoppers toward the order that lasts, so you build LTV and CSAT, and steer shoppers away from the buy they’d regret and return.

The same AI that just sold the jacket handles the exchange, the “where is it,” and next month’s sizing question, all in the same thread. No second bot to bolt on. No making the customer guess where to ask. And checkout happens right in the conversation, with no redirect.

Gladly greets them and understands what they’re after in their own words, pulling in their history and the brand’s catalog. When a shopper stalls, lingers, or looks ready to bounce, it can offer help before the moment is lost.

It compares options, answers the sizing and fit questions that stall a purchase, surfaces the reviews that matter, and recommends what fits this shopper and tends to stay bought, drawing on 450 million retail conversations.

Checkout happens in the thread, no redirect. From there the same AI handles the delivery question, the return, and the next visit, so discovery flows straight into a lifelong relationship on one record.