The AI your customers will actually come back for
Gladly connects AI and human support in one continuous conversation, so customers feel known every step of the way.
Real results from real customers
3x
Faster resolution rate in the first 30 days
76%
Customer questions resolved automatically
2.2x
Revenue influenced per conversation
65%
CSAT increase
Your customers shouldn't have to explain themselves twice
Most AI support tools are built around isolated conversations with no memory of who the customer is or what’s happened before.
Gladly puts the customer at the center. Conversations stay connected across every channel, giving teams the full customer picture from the start. Customers are known before they say hello, and your team can actually help instead of catching up.
What it looks like
when it works
"With Gladly, our agents are helping customers across channels from a single view that makes their work easier."
Kate Showalter
Vice President, Customer Care, Crate & Barrel
"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."
Jim Gallagher
VP Customer Care, Nordstrom
"The evolution of our product has allowed us to provide options to guests much more quickly than any other airline”
Danny Cox
Vice President of Guest Experiences, Breeze Airways
"Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI."
Nancy Orgill
Customer Support Manager, Kuhl
Built for the way retail customers actually shop
Returns, exchanges, order status, loyalty questions, and product recommendations are the kinds of conversations retail teams handle every day. Gladly was designed around that reality, across brands like Nordstrom, Crate & Barrel, Ulta Beauty, and HOKA.
How Gladly works
Gladly resolves routine customer questions automatically across every channel, while Gladly Team gives support teams the full customer context in one place. That means conversations start informed, not from scratch.
Gladly
AI that resolves routine customer questions across every channel
Gladly Team
Give teams the full customer picture from the start
Gladly for helpdesks
Connect to Zendesk and existing support platforms without disrupting current workflows
Conversation timeline
Keep every customer conversation connected across chat, voice, email, and SMS
Configure, deploy, and optimize
Launch, manage, and improve AI experiences without heavy engineering support
Customer profile
See purchase history, preferences, and past conversations before replying
Sales assistant
Help customers discover products, make purchases, and get support in one conversation
Team assist
Help teams reply faster with AI-powered summaries, translations, and real-time context
Voice AI
Resolve phone conversations with AI that understands the full customer context
Insights & reporting
Track customer trends, team performance, and conversation outcomes in real time
See how Gladly helps teams deliver more connected support
Most teams are up and running in days. No coding required and no long implementation process.