The only AI built for LTV

CX that drives customer devotion.

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Real results from real customers

3x

First 30-day resolution rate increase

76%

Conversations fully resolved by AI

2.2x

Revenue per conversation

65%

Increase in CSAT

AI that treats customers like people, not problems

Gladly is the only customer experience AI purpose-built to engage customers rather than deflect them. Other AI agents declare victory with cost savings alone—Gladly delivers those savings too, but in a way that makes customers feel known, understood, and valued. Because lifetime value grows the more you treat your customers like regulars.

See how it works

Why world-class brands choose Gladly

"With Gladly, our agents are helping customers across channels from a single view that makes their work easier."

Kate Showalter

Vice President, Customer Care, Crate & Barrel

"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."

Jim Gallagher

VP Customer Care, Nordstrom

Four stylish wristwatches with different designs and straps are arranged against a pink polka-dot background with shopping bags, conveying fashion elegance.

"The evolution of our product has allowed us to provide options to guests much more quickly than any other airline”

Danny Cox

Vice President of Guest Experiences, Breeze Airways

"Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI."

Nancy Orgill

Customer Support Manager, Kuhl

The only CX AI purpose-built to drive devotion

We're raising the bar for what exceptional customer experience AI looks like. Cost savings are table stakes—and Gladly delivers them. And we power intelligent, intuitive, and engaging experiences that put customers on the most direct path to the right outcomes, every time.

AI built with customers at the center

Unlike deflection bots that treat people like problems to be automated away, Gladly puts the customers at the center of every experience to deepen relationships.

Man sits on a couch, smiling while looking at a smartphone and holding a green mug. The room is bright with natural light from a large window.

AI that values the human touch

Gladly can automatically resolve most conversations, or it can work hand in hand with support reps in Gladly Team or your CX platform. Our AI is smart enough to handle end-to-end conversations or bring in a human when needed—to deliver the best outcome every time.

Put control in the hands of business users

AI that’s fluent in every channel

Gladly is built for how real people communicate. Whether it’s voice, chat, SMS, email, or social, Gladly carries a customer’s lifelong conversation history across channels into every experience.

Meet your customer where they are

AI that is simply powerful

We made Gladly for CX people, not engineers. Write Guides in plain English that teach Gladly your brand voice, desired customer experience, when to get help from an agent, and more. Bring your entire product catalog into Gladly with a click. And refine how Gladly behaves as your business needs evolve.

Chat interface on a purple background. A message from Gladly notes an order past the exchange window but highlights VIP status. Buttons for "Deny" and "Approve" follow. Below, Julie inquires about the usual policy, smiling. Tone: formal and customer-focused.

Immediate value. Long-term business outcomes.

Get Gladly up and running in days, not months, with templates and Guides based on over a decade of CX experience and hundreds of millions of conversations. And by delivering experiences that recognize intent and respond with specific customer knowledge, emotional intelligence, and precise actions, Gladly helps deepen relationships that increase lifetime value.