Ecommerce & sales
Turn service into your top sales channel
Gladly AI handles inquiries and qualifies leads while your agents focus on high-value sales. Personal service at scale.
The problem
Your customers expect the personalized, consultative experience they get in-store, but your online experience can't deliver it. Critical pre-sale questions go unanswered during peak times, shoppers can't get the guidance they need, and carts get abandoned. Your team is stretched thin, but the answer isn't just throwing more bodies at the problem, it's delivering the bespoke experience customers are looking for.
Shoppers abandon carts because they can't get real-time answers to product questions or personalized recommendations
Online experiences feel transactional, not consultative, missing the human touch customers expect
Peak periods overwhelm your team, leading to slower responses and missed sales opportunities
Valuable pre-sale conversations get deprioritized when agents are buried in repetitive requests
The solution
Modern ecommerce teams need a single platform that connects service to sales. Gladly brings together the power of AI and human agents to deliver personal service that converts, builds loyalty, and drives revenue. Gladly AI is part of the pre-sale journey, answering customer questions, making recommendations, and removing purchase hurdles. When a handoff is needed, agents step in with full context to close the sale.
A single, channel-agnostic view of the customer gives agents and AI the full story instantly
AI handles inquiries and qualifies leads, freeing agents to focus on high-value sales conversations
Built-in integrations let agents process exchanges, apply discounts, or complete sales without switching tools
Track sales performance driven by Gladly across AI and human conversations
"Shopping assistant helps us connect with high-intent shoppers in the moment, guide them to the right products, and drive immediate revenue, all while laying the groundwork for long-term loyalty."
Krystal Cortez
CX Senior Ops Manager, Tecovas
From cart recovery to post-purchase care
Reduce cart abandonment
AI proactively engages shoppers before they leave. With full customer history, it offers personalized help and product recommendations to close the sale. When needed, agents step in seamlessly to complete the conversion.
Increase average order value
Gladly AI turns service interactions into revenue opportunities. With a unified view of each shopper's history and preferences, AI makes smarter upsell and cross-sell recommendations that drive higher AOV and conversions.
Drive loyalty with post-purchase care
Streamline returns and order inquiries with AI to build customer confidence. AI resolves issues instantly while agents focus on complex cases, driving repeat business and long-term loyalty.
Scale effortlessly during peak seasons
Let AI handle inquiry surges during BFCM and holiday shopping. Resolve questions faster so shoppers get immediate answers and your team can focus on high-value conversations without burning out.
Personalize every interaction
Use AI and customer insights to tailor every conversation with personalized recommendations and offers that drive higher conversions and loyalty.
Expand without complexity
Scale effortlessly as your business grows. Gladly’s unified platform helps your team handle increased demand without sacrificing service quality or adding extra tools.
See how your contact center stacks up against the metrics that matter most
Key features and benefits
Gladly has full customer context to deliver personal service that converts at scale.
Every channel, one conversation
A lifelong history of customer touchpoints across voice, chat, email, SMS, and social gives AI and agents instant context. Shoppers never repeat themselves. AI delivers faster, more personal support that converts, and when agents step in, they pick up exactly where AI left off. No fragmented threads, just one seamless conversation that builds trust and drives revenue.
Resolve more with AI
Gladly AI handles inquiries end to end, from answering product questions to processing returns and exchanges. It uses generative AI that can navigate complex conversations, not just scripted responses. When a handoff is needed, agents receive full context so they can focus on what matters: closing sales and building lasting relationships.
Know every shopper at a glance
Gladly AI instantly sees purchase history, preferences, loyalty status, and past interactions in one unified profile. Every response, whether from AI or an agent, feels personal and informed. AI identifies upsell opportunities, makes smarter recommendations, and turns inquiries into sales that increase AOV and strengthen loyalty.
Give your team time back
AI handles inquiries and supports agents with summaries, recommendations, and suggested replies. This reduces handle times and burnout while improving first-contact resolution. By streamlining routine work, your team can focus on what matters most: building relationships and driving sales.
Real results from connected, AI-powered service
34%
drop in average convo time
Faster resolutions
Handle times drop as AI and agents work together seamlessly.
75%
of conversations resolved by AI
Smarter assistance
AI resolves a significant share of conversations without human input.
3x
resolution rate boost in 30 days
Stronger performance
Teams see immediate improvements in speed and quality.
Ready to transform your support experience?
Discover how AI and connected conversations help your team deliver faster, more personal service, without adding complexity.