Live chat software that feels human

Gladly delivers live chat that's personal, not robotic. The only platform where chat conversations connect to your customer's full history across every channel, so agents have complete context and customers never repeat themselves.

Live chat connected to voice, email, SMS, and social

Full customer history and context in every conversation

AI assistance that helps agents respond faster and better

Seamless handoffs from chat to phone when needed

4.7/5 rating on G2 from 1,079 reviews | 3-5x faster to implement

"[Gladly] allows our Team Members to see everything in one place—including knowledge base content. This has allowed us to efficiently scale our business, drive above-expected CSAT results, and empower our team to deliver the best possible support experiences."

Danny Cox

VP Guest Experiences, Breeze

Live chat software that's actually connected

See how Gladly chat compares to standalone chat tools

Woman working on the computer with a headset on

Chat that knows your customers

Unlike standalone chat widgets, Gladly chat is part of a unified customer timeline. Agents see previous purchases, past conversations, and preferences before typing a single word.

Man talking on a headset while working on a computer

Seamless channel switching

Customers can start in chat and move to phone without repeating themselves. Or follow up via email days later. All in one continuous conversation.

AI-powered, human-delivered

Gladly AI helps agents draft responses, translate languages, and summarize conversations. Chat feels personal because agents have superpowers.

How Gladly chat compares to standalone tools

Feature

Standalone chat tools

Customer view

Chat-only, no context

Fragmented tickets

Channel switching

Seamless to voice, email, SMS

Separate systems required

AI assistance

Built-in for agents

Limited or add-on

Implementation

2-4 weeks

Instant widget but no integration

Connected experience

Part of omnichannel platform

Isolated tool

Real results when brands switch to the best

Faster resolutions

Customers get answers faster without repeating themselves.

87%

increase in first call resolution

Smarter automation

AI handles routine work while agents build relationships.

60%

of customers self-serve

Lower costs

Reduce contact volume while improving customer satisfaction.

29%

reduction in order-to-contact ratio

See how Gladly compares to your current live chat customer service software

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All the features of enterprise live chat customer service software. None of the complexity.

Other platforms nickel-and-dime you with add-ons. Gladly includes everything (AI, voice, omnichannel, workforce management) in one transparent price.

One conversation. Every channel.

Voice

Seamlessly integrated conversations that feel personal the moment they pick up.

SMS

Text-based conversations that feel fast, familiar,  and fully connected.

Message threads that remember what came before—no matter how long it's been.

Chat

Instant, on-site help that keeps the full customer story in view.

In-app messaging

In-the-moment support, right inside your product experience.

Global messaging with the context and tone of a trusted brand relationship.

Facebook Messenger

Ongoing conversations that move fluidly from DMs to deeper connections.

Instagram DMs

Elevated experiences that feel as curated as your feed.

Custom channels

Connect in channels unique to your business—without losing continuity or context.

Additional platform features

AI agent support

Boost support agent efficiency with AI-powered response authoring, translation, and seamless handoffs.

Customer profile

A full view of every customer—history, orders, and preferences.

Conversation timeline

One continuous conversation across all channels. No repeats, no tickets, just seamless customer connection.

Answers

Centralized, editable content that powers Gladly, support agents, and self-service alike.

App platform

Connect systems of record to power Gladly with real-time data from across your business.

Insights

Real-time visibility into team performance, customer trends, and opportunities to improve.

CSAT

Capture customer satisfaction in real time to measure quality and improve every experience.

Workforce management (WFM)

Forecast demand, schedule teams, and manage staffing—without leaving your CX platform.

Payments

Let customers complete purchases securely within chat—no redirects, no disruption, just conversion.

Built to work the way you do

Seamlessly connect with leading platforms and easily build custom integrations to maximize your Gladly experience and help your team achieve more.

See live chat software that actually connects

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