We'll beat your resolution rate in 30 days. Or you don't pay.
Every AI vendor quotes a resolution rate. None tell you how many “resolved” customers come back asking the same thing. We will. We benchmark your AI, then beat it, or you don’t pay.
Retail brands trusted their gut and switched
Everyone quotes a resolution rate. Almost no one will tell you what it means.
Read the footnote on any vendor's resolution rate and you'll find the trick. The customer who gave up and closed the tab counts as resolved. The one who got a confidently wrong answer and rage-quit to cancel counts as resolved. The one leaving you a review right now counts too. That number can't tell the difference between a customer you helped and one you wore down, and it was never built to. Call it what it is: churn with a makeover.
A resolution only counts if the customer doesn't have to come back about it. Gladly calls that your Real Resolution Rate: the conversations you resolve where the customer never has to ask again. We measure yours on your real traffic, your policies, your customers, with no demo environment and no industry benchmark, and we commit to beating your current resolution rate in [30 days] or you don't pay.
Not benchmarks. Real results, on real conversations.
8x increase in agent productivity
Improved response time from 13 hours to <1
120% increase in CV-sourced new customers
Four reasons we beat your number, every time.
A generic model doesn't know "where's my order" has a dozen phrasings, or that a sizing question is usually a return in disguise. Gladly does. Retail-native training means a higher real resolution rate from day one, not month six.
Order history, past issues, loyalty tier, all there before the first reply. An AI resolving without that context leaves real resolution on the table every single time.
By the end of the window, Gladly has learned from your actual volume and improved. Most vendors show you a demo-day number. You watch your live one climb.
We hold both numbers to the same recontact-based definition, on your own dashboard, any day of the week. No moving goalposts, no cherry-picked sample, no black box
How the guarantee works
The day you sign, we measure what your current AI delivers.. That's your real baseline, the one your vendor's slide never shows.
Both numbers are held to the same definitions, on a dashboard you can open any day of the week. Same traffic, same rules, no moving goalposts, no cherry-picked sample.
If we don't clear your baseline inside [30 days], you don't pay us a cent. The whole guarantee is one sentence, because there's nothing else we're hiding.
Where Gladly Wins
What it looks like when the bet pays off
The proof is in the numbers.
How Condé Nast unified and accelerated revenue for 18 iconic brands with one CX platform.
Learn More
What would a 25-point improvement in resolution rate mean for your team?
Number of support agents
Used for the team-capacity breakdown, not the estimate above.
Current cost per contact
Average monthly ticket volume
Chat
Voice
SMS
The only way to know if Gladly is better is to find out.
Most AI rollouts take six months to ship and plateau six weeks after. Gladly inverts both. See for yourself.