Keep Salesforce, upgrade what's actually falling short

Your team already runs on Salesforce Service Cloud. No need to replace it. The AI layer on top is another matter. Gladly adds resolution-first AI that works inside the Salesforce you already have.

Trusted by the world's most customer-focused brands

AI built to resolve, not just answer

Most AI layered onto a helpdesk stops at answering questions. Gladly goes further, into the resolution itself.

Answers questions

Gladly answers using your knowledge base, policies, and brand voice, not a generic script.

Retrieves information

Gladly pulls the relevant order, account, or policy details from the systems you already connect to.

Takes action

Refunds, order updates, booking changes. Gladly executes them directly, inside the guardrails your team sets.

Hands off with context

When a person is the right next step, Gladly hands off with the full conversation attached. No re-explaining.

Layers onto Salesforce, not around it

Gladly connects directly to Salesforce Service Cloud. No migration, no rebuild, no new system for your team to learn.

Clean API integration

A direct connection to Service Cloud for chat and email, with real-time sync usually under 10 seconds.

No migration required

Your team keeps working in the Service Cloud console they already know. Gladly adds a layer on top of it.

CX team owns it

Natural language training and no-code configuration mean your CX team sets it up without an engineering queue.

Seamless handoff

When Gladly hands off a conversation, your agent sees it in the same Service Cloud console, with full context attached.

Built for IT and security sign-off

The same governance and security standards your team already evaluates apply to every Gladly conversation.

Data governance

A signed data processing agreement, a published subprocessor list, and support for GDPR and CCPA give your legal and privacy teams a clear paper trail.

Privacy controls

Conversations stay isolated by account. Customer data is never used to train models outside your environment.

Enterprise-grade security posture

SOC 2 Type II, PCI DSS, and HIPAA compliance, annual third-party penetration testing, and encryption of data at rest and in transit are standard, not add-ons.