Live in weeks. Without a system integrator.
Most AI deployments turn into a six-month integration project run by people who don't work for you. Gladly goes live in weeks, connected to the stack you already run and configured by the CX team that will run it.
Retail brands that went live in weeks, not quarters
Most AI deployments stall. The AI is rarely the reason.
Depending on which report you read, as many as 95% of AI deployments stall or never deliver. Dig into why and it's almost never the model — it's the runway around it: a six-month integration project, a system integrator who bills by the hour and then leaves. Gladly took the runway out.
![The Gladly mark at the centre of orbiting channel and capability icons. [Placeholder until final art]](https://cdn.sanity.io/images/ny21dgz6/production/3474566f29ff1e0b58c5a5b48dbc68b5e6926893-1784x1004.png?w=3840&h=2161&q=80&fit=max&auto=format)
Most AI starts cold. Gladly starts informed.
Pre-built connectors for Shopify, Salesforce, Magento, and the OMS, loyalty, and returns tools retail teams already run. There's nothing to custom-build, so IT reviews and authorizes instead of staffing a project.
The moment integrations are authorized, Gladly pulls order history, loyalty tiers, return records, and policy docs. No data pipeline project, no ETL work. Live in hours, not weeks.
No warm-up period. Gladly arrives with purchase history, past conversations, and loyalty status already in place, and its pre-trained retail model means conversation one draws on 450M+ conversations of context instead of zero.
One well-built integration can cover 100% of what your customers ask about. Gladly helps you connect the ones that match your real conversation volume.
Sounds like you from day one. Not month six.
Brand voice, escalation rules, topic coverage, and response tone are all set in Gladly's configuration layer by the people who know the brand. No prompt engineering, no model fine tuning, no IT ticket.
Upload your return policy, shipping SLA, and brand guidelines. Gladly reads them, internalizes them, and applies them from the first conversation. No training period, no warm-up.
Go-live is a decision, not a gamble.
Run your last 30 days of contact history through Gladly in simulation mode and see resolution rate, escalation triggers, and response tone before a single live customer meets the AI.
For every response, Gladly shows the knowledge it used and the reasoning behind it. When it can't find a good answer, it flags the gap and escalates cleanly, with no guessing. You launch on something you can inspect, not a black box.
![A model decision with its confidence score and reasoning checks laid out for inspection. [Placeholder until final art]](https://cdn.sanity.io/images/ny21dgz6/production/6a6e8fe1ef64e1aa8608045433db5b29cdf0b6b6-1800x1013.png?w=3840&h=2161&q=80&fit=max&auto=format)
It gets better after launch. Without an engineering team.
Each live conversation adds context, resolution rate climbs, and edge-case coverage grows. Smith Optics lifted resolution 40% in two weeks by refining workflows and knowledge, with no engineering buildout. Rothy's cut staffing cost 22% year over year while it kept growing.
Adjust coverage, update policies, and tune escalation rules through the configuration layer. One brand made 202 workflow updates in a month, all driven by one person on the CX team with no engineers in the loop, because each update takes minutes.
ProClip USA: live in 3–4 weeks. 51% of chats resolved by AI without handoff.
~90% first contact resolution (up from 40%)
<1 hr average response time (down from 13 hours)
99% CSAT
ProClip USA
“Everything I'd ever worked in was ticket-based. Having it shift to this conversational, customer-centered approach was so refreshing.”
Nicholas Ramirez
CX Manager, ProClip USA
Why do retail brands choose Gladly to deploy first?
Get a demo
average from signed contract to live
IT team days required for full deployment
pre-built retail integrations available
average resolution rate at 30 days post-launch
average CSAT lift vs. pre-Gladly baseline
Where Gladly Wins
Why are brands winning with Gladly?
The proof is in the numbers - and the brands behind them are ones you already know.
How Condé Nast unified and accelerated revenue for 18 iconic brands with one CX platform.
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Live in weeks. Run by your team.
Most deployments are a six-month project that ends in a go-live leap of faith. Gladly is weeks to live, tested against your own history first. See for yourself.