Free CX tools for leaders
Evaluate your customer experience performance and test your CX knowledge. Discover exactly where AI can create the most value for your business and customers.
AI ROI calculator
See the business impact of AI on your CX with your personalized ROI estimate. Just a few quick inputs.
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Quick interactive tools to challenge your assumptions and benchmark your capabilities.
Test your CX maturity in 5 minutes
See where your customer experience stands today — across AI, routing, service, and personalization.
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Can you spot our AI agent?
Test your skills in identifying Gladly AI vs human customer support conversations. Challenge yourself with real examples and win exciting prizes!
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CX ROI calculator
See how much you can save with the CX ROI calculator. Estimate AI impact, efficiency gains, and cost savings in minutes.
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Gladly CLV calculator
Find out how much you can improve your CLV with our CLV tool.
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Is your agent experience AI-ready?
See how well your team empowers agents with AI and where to level up next.
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Using AI in your CX stack? Find out where your team actually sits on the AI maturity curve
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Turning CX insights into action
Just like these free CX tools give you a starting point, Gladly helps leading brands transform service into measurable ROI.
"Our earlier ticketing system required us to purchase additional apps to get the same functionality as Gladly. But with Gladly we got everything we needed out of the box. Now, we have real-time data and easy access to the channels from one platform. It’s seamless."
Nancy Orgill
Customer Support Manager, KÜHL
“Once customers get to an agent, they're taken care of in a totally different way now that we have Gladly. It saves us time and creates both an agent and customer experience that's more efficient.”
Mandi Geary
Director of Customer Service, BSN Sports
"One of the major successes we've seen is that we have a significantly lower attrition rate than a traditional call center. Our team members experience a much higher quality of interactions, and this makes their work more satisfying."
Danny Cox
Vice President of Guest Strategy & Empowerment, Breeze Airways