podcast
How JOANN Creates a “Happy Place” for Service Teams and Customers
Gladly interviews craft retailer JOANN on how they reimagined their customer experience to provide a “creative happy place” for curious makers.
March 26, 2020
blog
JOANN Is crafting a radically personal “creative happy place”
Drew Chamberlain is JOANN’s Director of Operations and Customer Experience, talks about the importance of building a customer community focused on creativity.
March 26, 2020
customer
Sees an 8x increase in agent productivity with Gladly's modern UI
With Gladly’s platform, Godiva’s customer service team increased productivity by 8X. Read their success story with Gladly.
March 2, 2020
blog
Innovative ways to implement personalization for online stores
This time, it’s personal.
October 9, 2019
webinar
How JOANN crafts with people at the center
Hear how a beloved brand unlocked incredible efficiency with Gladly.
September 23, 2019
blog
Best shipping software for ecommerce businesses
A list of some of our favorite shipping software for ecommerce businesses.
September 15, 2019