Hi, we’re Gladly
We’re a company that
refuses to compromise
For too long, CX leaders have been offered a false choice between solutions providing either high-touch, personalized service or seemingly cost-effective solutions focused on deflecting customers. We created Gladly because we reject this false dichotomy.
A vision inspired by customers
and amplified by AI
Years ago, we set out to reinvent customer service based on our vision that the future of CX would demand both scale and intimacy. Efficiency and empathy. So we didn’t build a ticketing system—we built a platform that puts customers at the center of every experience. Now, AI has caught up to that vision, and we’re reinventing customer service yet again with Customer AI that empowers brands to achieve what was once considered impossible: both radically efficient and radically personal experiences.
A company powered by "And"
Our goal is to drive down operational costs and boost long-term customer loyalty… to deliver service that is instantly responsive and uniquely tailored… to create experiences that are operationally precise and emotionally intelligent… to build connections that are effortlessly scalable and deeply personal… to power conversations that are radically efficient and radically personal. We find joy in the power of “And” because it asks us to take on challenges that others can’t or won’t. It’s how we uncover new ideas, drive innovation, and continually create new value for the companies who, like us, refuse to compromise.
Gladly leadership team
Joseph Ansanelli
CEO and Co-Founder
Charlie Besecker
President
Matt Baker
VP of Engineering
Jodi Cerretani
VP of Marketing
Andy D'Amato
Chief Revenue Officer
Emilio Di Zazzo
VP of North America Enterprise Sales
Michael Hicks
VP of Product
Todd Rakow
Chief Financial Officer
Eliza Wiraatmadja
VP of Customer Success
Don’t just take our word for it
Customer expectations are rising. Budgets are tightening. Loyalty is fragile. Businesses today need to deliver more with less — and do it in a way that still feels human.
"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."
Jim Gallagher
VP Customer Care, Nordstrom
"Gladly helps us to deliver wow service to our customers with Sidekick using AI to jump on the conversations that need to be addressed right away. This allows us to be the perfect friend to our customer."
Elise Hausman
Senior Customer Happiness Associate, Bombas
"We saved costs without sacrificing a single shred of our brand identity. In fact, Gladly helped reinforce it at every touchpoint."
Mike Beaubrun
Director, Global Head of Customer Experience, Condé Nast
Trusted by the world’s most customer-focused brands
We drive loyalty and business results
Learn how Gladly can help
grow your business
Let us walk you through a short demo to show how Gladly instantly transforms your customer experiences.
