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Ideas and advice for modern customer service
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Discover how AI in retail is revolutionizing customer experience. Get strategic insights to boost engagement, personalize journeys, and drive growth.
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How Ulta Beauty’s guest-centered approach transforms the industry
Learn how Ulta Beauty weathers retail closures through the pandemic, continues to remain customer-focused during an accelerated shift to digital, and more.
How to leverage holiday self-service this season
The best way to get ahead of the holiday rush? Help your customers to help themselves–with self-service. Here’s how to implement it well before Black Friday.
AI-driven conversational commerce — adopt it and grow
AI-driven conversational commerce is revolutionizing online sales. Discover how it boosts conversions, personalizes experiences, and save costs.
Beyond chatbots: Why retail-specific AI drives revenue
Discover why generic chatbots fail in retail and how a purpose-built AI sales agent can convert visitors, increase order value, and scale personalization.
How to increase ecommerce revenue with a contact center
To increase ecommerce revenue, look no further than your own contact center. Use these 3 strategies from Gladly to unlock their earning potential.
Pulled-forward spending is real and here’s you avoid the post-spike slump
Facing a post-spike slump from pulled-forward spending? Discover how AI-powered CX strategies boost customer retention and turn support into a revenue driver.
AI is raising its CX voice
Voice AI is transforming customer experience. Explore how it works, its benefits, and how Gladly's AI-powered Voice solutions can keep you competitive.
Exploring the changing shopping habits of baby boomers
Discover the communication preferences and shopping habits of this generation, as well as how to provide better customer support to these shoppers.
Having multilingual CX is a modern shopping must-have. Here’s why
As more businesses move online and more of the world continues to become interconnected.
Call center scripts
Your essential call center script for e-commerce and retail.
Six new Gladly capabilities that transform customer service
This new suite of products provides personalized resolutions, seamless integrations, and effortless support across every channel.
Gladly wins overall customer experience solution of the year | RetailTech Breakthrough 2025
Gladly is honored as RetailTech Breakthrough’s “Overall Customer Experience Solution of the Year,” recognizing innovation in CX.
Customer Service Automation: A Complete Guide in 2025
Learn how to use customer service automation to improve efficiency and reduce cost without compromising quality.
Meet Gladly
Gladly delivers instant personalized resolutions across channels with answers that feel human and actions that complete real tasks. See how it works.
The 5 principles behind Gladly Customer AI intelligence layer
Explore the 5 principles of Customer AI that power efficient, personal conversations at scale, without compromising on experience or operational impact.
6 new year’s resolutions for a radically personal 2026
Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.
Gladly just won "Disruptive Technology of the Year" and here's why it matters for CX leaders
Gladly was named Disruptive Technology of the Year at the 2025 CCW Awards. Learn how our AI is changing customer experience for good, without tradeoffs.
Customer Service Scripts
Learn how structured prompts help agents deliver consistent personal experiences at scale
The 4 agent archetypes (and how Gladly gives you all of them)
Discover the four agent archetypes for AI-powered customer service and how Gladly's platform empowers each one.
Call center greetings made easy
Providing both customer and rep with a more enjoyable experience.
Customer service week ideas: budgets, gifts, and activities
October 1 – 5 marks Customer Service Week. A time to celebrate the important role that customer support plays in our everyday lives.
How to hire remote customer service agents
In today’s business environment, more and more customer service roles are going remote.
Best AI tools for small businesses in 2026
Discover AI solutions for small business that deliver efficiency without losing your humanity. From ChatGPT to AI customer support, here's what actually works.
How to set up customer success processes in a small business
Learn how small businesses can build effective customer success processes without enterprise budgets.
Delivering bad news to your customers
Here’s everything you need to know about delivering bad news to your customer.
The ROI of AI in commerce
AI is revolutionizing commerce, revenue, and efficiency. Measure your company's ROI in AI initiatives and improve your CX.
6 simple steps to customer satisfaction scores that transform
What’s in a score?
10 tips to boost revenue with social support commerce
Take a look at these strategies for using social support commerce to increase your brand’s reach by providing superior customer service.
How to improve ecommerce customer service
More tips to help you deliver next-level eCommerce customer support experiences that your customers will thank you for.
Using Instagram to generate revenue alongside a great support experience
Learn how customer support via Instagram offers a huge opportunity for gaining brand recognition, new customers and a reputation for great customer service.
