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Radically Personal blog

Ideas and advice for modern customer service

What's new

Aug 13, 2026 • 8 min read

Help Scout alternatives for growing teams

Compare the top Help Scout alternatives by use case.

Editor's picks

2 min read

Gladly wins overall customer experience solution of the year | RetailTech Breakthrough 2025

6 min read

Training your AI like a pro, a guide for CX teams

Customer stories

Jan 15, 2026 • 4 min read

How Shopify brands should evaluate AI CX vendors

Dec 3, 2025 • 5 min read

How pact scales CX teams without burning out

Oct 27, 2023 • 4 min read

How AI innovations at Gladly are propelling brands forward

Inside Gladly

Jul 22, 2026 • 4 min read

Meet Team Assist: AI that keeps helping after the handoff

Jun 4, 2026 • 3 min read

The answers are in your data — now you can just ask

Apr 15, 2026 • 3 min read

What Shoptalk Spring 2026 revealed about retail's AI moment

Trends and expert opinions

Jul 24, 2026 • 12 min read

The customer experience roles worth hiring for

Jul 22, 2026 • 5 min read

The best Kustomer alternatives for customer service in 2026

Jul 22, 2026 • 5 min read

The best Gorgias alternatives for ecommerce customer service in 2026

Best practices

Aug 13, 2026 • 8 min read

Help Scout alternatives for growing teams

Aug 13, 2026 • 8 min read

Free help desk software for growing teams

Jul 21, 2026 • 7 min read

7 signs of bad customer service and how to fix them

News

Feb 21, 2026 • 3 min read

Gladly named to Constellation’s 2026 Digital Customer Service & Support ShortList™

Jan 14, 2026 • 3 min read

Gladly wins VIP Award for Best Unified Customer Experience

Dec 11, 2025 • 6 min read

The hidden economics of cheap AI