Gladly events and webinars

Gladly product roadmap 2026

Watch the full session: everything we shipped in 2026 and where the Gladly platform is headed.

AI readiness: the problem no one sees

Join Paul Cheek (MIT Sloan) and industry experts to unpack the infrastructure, trust, and organizational gaps blocking AI success.

How AI is transforming ecommerce service

Watch how Gladly, Loop, Simplesat & Assembled use AI to reshape support, feedback, staffing, and returns for modern ecommerce brands.

3 CX AI trends for 2026

Learn what actually matters (and what doesn’t) in AI for CX. Insights from Constellation Research + Gladly, with real next steps.

Refuse to compromise: Deliver radically efficient and personal CX

Discover how Gladly helps brands deliver fast, personal service—without tradeoffs. Featuring Joseph Ansanelli, co-founder of Gladly.

Voice AI: AI-Powered Phone Support Without Compromise | On-Demand

Watch our on-demand webinar to discover how Voice AI delivers AI-powered, natural conversations over the phone with zero wait times.

Gladly Connect Virtual 2025: On-demand CX AI conference

Watch Gladly Connect Virtual 2025 on-demand. Learn AI strategies, human-AI collaboration, and revenue growth from top CX leaders.

Key strategies to drive revenue from your customer service team

CX strategist Mara Castro shares how to evolve your service strategy for tomorrow's challenges.

Scalable growth without the frights — Busting the Gorgias ghost

Discover the hidden pitfalls of choosing Gorgias for your customer support needs.

Elevating CX with AI: Tracking and measuring success

Lauren Inman-Semerau, Head of CX at Rothy's, shares how to measure AI’s impact on customer experience.

From frustration to innovation: Moving beyond Zendesk

Discover how outdated CX platforms can hinder agent productivity and customer service.

Peak season prep

Learn practical strategies from FTD to set your support team up for peak season success.

From theory to practice — AI adoption across real business scenarios

Learn why leaders at BSN Sports, Breeze Airways, and Rothy’s embraced AI on their CX teams.

Reimagining excellence in CX and adding value to your brand

Nordstrom's VP of Customer Care & Fraud empowers you to elevate your standards of service.

Seven secrets for consistently delivering ‘wow’ service

Louie Gravance uncovers how to balance high touch and high tech for CX success.

CX change makers — How to impact innovation across your organization

Leaders at Condé Nast, Samsonite, and Holly Hunt discuss the importance of modernizing CX.

Crafting authentic customer experiences, from retail to online

Gain insights on merging tradition with innovation in the digital era with Tecovas' CRO.

Doing more with less — Scaling your support team without scaling costs

Leaders at FTD, Crate & Barrel, and Select Blinds discuss team efficiency, growth, and more.

Leading with CX — A founder's approach to business growth

Learn the critical role of CX across a business with the co-founders of Allbirds and Gladly.

People-centric customer service in the age of AI

Learn about the new era of CX, which uses AI and human support to foster stronger loyalty.

The AI advantage

Optimize the customer experience with AI

Unlocking customer behavior — The power of contacts per order

Learn how to use CPO to optimize the customer experience

4 ways to make a customer experience decision

Learn how investing in your CX is key to long-term success

Embracing uncertainty and navigating today’s commerce landscape

Learn how to deliver outstanding customer service in an unpredictable world

Navigating the intersection of loyalty, efficiency and customer demands

Learn about the CX balancing act and how to navigate a complex consumer landscape

Empowering customer service agents to be agents of your brand

Learn how to empower your team to deliver radically personal customer service

Improve efficiencies and CX processes as your business scales

Learn about the role of AI and automation in customer experience

How to deliver exceptional customer support at every touchpoint

Learn the importance of meeting customers where they are

The key to building long-term loyalty in today's crowded market

Learn how to find success through trust, transparency, and exceptional CX

The direct link between agent happiness and customer satisfaction

Learn about the power of empathy in customer service

The value of community — Introducing the new Gladly Connect

Learn the benefits of joining a community like Gladly Connect

Winning in the loyalty-driven economy

Learn how to thrive in the Loyalty Economy by creating personal connections

How ChatGPT is changing the customer support ecosystem

Here’s what today’s CX leaders are doing about it.

Surviving business uncertainty

How building a plan focused on customers and employees can set you up for long-term success.

Why V Shred switched to Gladly

Learn how to build a solid CX strategy and strengthen loyalty with your customer base.

Why Harry’s switched to Gladly

Now, they can focus on their customers–not clunky software.

Why Paper Mart switched to Gladly

Learn how to craft an immersive customer experience.

Why TULA Skincare switched to Gladly

Learn how TULA is creating emotional connections and becoming a forever brand for customers.

Why Bombas switched to Gladly

Discover how to boost customer service agent retention.

Why Native Shoes switched to Gladly

Learn how to anticipate customers' needs before they ever reach out.

Why FabFitFun switched to Gladly

Learn how subscription box businesses boost renewals with customer service.

How Crate & Barrel preps customer service for the holidays

Meeting customer demands across the buying journey

Empowering agents to take action

Learn how to promote a culture of coaching that drives continuous improvement.

Matching for faster resolution

Learn about customer service that doesn’t center around voice.

Meeting customers where they are

Explore examples of workflow automations that drive efficiency.

Helping customers help themselves

Learn how to transition from a BPO model to in-house customer service.

Driving natural sales — Shifting away from a cost center

See how Crate & Barrel transformed their Customer Care team into a sales driver.

Reinventing "heritage of service" for the 21st century

Learn how to ensure a consistent experience across retail and ecommerce.

The future of customer service is radically personal

Learn how to shift your customer service to suit the loyalty economy.

Why Our Place switched to Gladly

How switching to Gladly simplifies workflows and unlocks CX agent efficiency

Looking to switch from Zendesk to Gladly?

Framebridge shares the key advantages they have seen since making the switch.

Using Instagram to drive revenue with radically personal service

If you’re only using Instagram for marketing, you’re leaving revenue on the table.

How to meet customer expectations in modern online shopping

Join us to learn about consumer expectations and digital and e-commerce trends.

Gladly and Thankful in action: Partner spotlight demo

See how Gladly and Thankful integrate to deliver personalized customer experiences

The retail rebirth: Driving more revenue in the retail economy

Join the retail rebirth with Future Commerce and Native Shoes.

How to staff for people, not tickets

How a customer-centric approach to your business helps drive long-term revenue.

How to deliver customer-centered self-service

Empower your customers to help themselves with customer centered self service.

Turn your cost center into a revenue generator

Make your contact center into a consistent source of revenue.

Engagement reimagined for modern service

See how Crate and Barrel has reimagined service for the modern customer.

How to leverage customer data to deliver on expectations

Leverage your data to deliver radically personal customer service.

Efficient customer service doesn't have to be impersonal

Save costs and drive efficiency with StellaConnect and Gladly’s integration.

The Lead Foremost 50 — Insights report

Where retail and fashion is headed with insights on top digital-native brands.

What’s next in retail for 2020?

Curious about what’s next? Join Future Commerce for answers and more.

How JOANN crafts with people at the center

Hear how a beloved brand unlocked incredible efficiency with Gladly.

Gladly voice demo

Make your voice channel your secret weapon with Gladly’s voice and IVR.

Scaling customer support in a high-growth company

Jeanne Bliss shares secrets from the best high-growth companies.

Optimizing your channel strategy for customer communication

Impactful strategies for meeting channel preferences and response time expectations

Gladly on-demand demo

See Gladly in action with this product demo.