Same question. Better answer. Real revenue.
Pick a shopper moment and watch the Gladly agent pull context from the tools a retailer already runs. Then flip to a generic AI and see what the shopper gets instead.
Illustrative figures for a demo store, not customer results.
Only in-stock items get suggested, and the gift card is applied only after the shopper says yes.
New revenue on top of the gift card
Every play here runs on integrations retailers already use: Shopify, Yotpo, Loop, Recharge, Endear, AfterShip and more.
Book a demoTrusted by the world's most customer-focused brands
Why Gladly for agentic commerce
Gladly's AI is trained on more than 450 million retail customer conversations and works with the website, catalog and order systems you already run.
One conversation, start to finish
Shoppers get product answers, recommendations and checkout help in the same chat that handles returns, exchanges and support after the sale.
One lifelong customer record
Every channel and every purchase lives on one record, so the AI and your team never ask a customer to start over.
Your team stays in control
CX and ecommerce teams set what the AI recommends, how it behaves and when it brings in a person, without engineering support.
Hear it from the brands
shoppers who viewed a product in chat added it to their cart
Joe Balczo
Senior Strategist for AI and CX Technology, Balsam Brands
When people think of Balsam Hill, we want them to think of joy. Two competing experiences on the website are not very likely to create joy.
more revenue per call
Nancy Orgill
Customer Support Manager, KÜHL
Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI.
AI CSAT
Lauren Inman-Semerau
Head of Customer Experience, Rothy's
The customer doesn't feel that the handoff between AI and agents is clunky. Because we're on Gladly and can read everything that has happened, my agents are caught up when they enter the chat. We've gotten great feedback about people feeling like this is a seamless conversation.
See it on your own store
Book a demo and watch the Gladly agent work with your catalog, your policies and your customers.