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Insights, tips, and guidelines to all things customer service.
5 minute read
Is your company using AI to cut customer service costs? Then you're doing it wrong.
3 minute read
14 minute read
6 minute read
How to hire remote customer service agents
In today’s business environment, more and more customer service roles are going remote.
The 3 Phases of Customer Service
Customer service is vital to the reputation, sales, customer experience, and long-term growth of any business.
A Customer Satisfaction Score Improvement Plan (That Actually Works)
They say that happy customers make for a healthy bottom line.
Setting Customer Service Standards
The health and wellbeing of any public-facing organization is utterly dependent on the quality of their customer service standards.
Help Desk Software RFP
Check out our Essential Handbook to Writing the Modern Customer Service Platform RFP for a cheat sheet to writing an RFP.
