Insights, tips, and guidelines to all things customer service.
5 minute read
Is your company using AI to cut customer service costs? Then you're doing it wrong.
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Setting Customer Service Standards
The health and wellbeing of any public-facing organization is utterly dependent on the quality of their customer service standards.
Help Desk Software RFP
Check out our Essential Handbook to Writing the Modern Customer Service Platform RFP for a cheat sheet to writing an RFP.
The 3 Phases of Customer Service
Customer service is vital to the reputation, sales, customer experience, and long-term growth of any business.
A Customer Satisfaction Score Improvement Plan (That Actually Works)
They say that happy customers make for a healthy bottom line.
Customer Service Interview Questions for Remote Teams
In today’s business environment, more and more customer service roles are going remote.
