Insights, tips, and guidelines to all things customer service.
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Is your company using AI to cut customer service costs? Then you're doing it wrong.
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Customer service ambassador job description
Service ambassadors are often the bridge between companies and clients
Follow the Sun model: principles for 24/7 customer support
In today’s business climate, it’s important to be everywhere at the same time – what some call the follow the sun model.
Help desk technician job description
Help desk technicians are the first line of defense for any technical-related customer issues.
Customer centric-companies and what we can learn from them
A look at what being customer centric entails.
The different types of customer service chatbots
Not all chatbots do the same thing We have the four main types of chatbots that you’ll see today.
24 hour help desk
The benefits and costs of the 24 hour help desk.
Account coordinator job description
Everything you need to know on how to put together an optimal account coordinator job description.
Customer data management principles
Customer data management might just be the biggest business of the digital era.
Probing Questions for Customer Service & Sales Teams
Why probing questions are useful in sales and how they can be applied to your customer service strategy.
Average handle time — What AHT means to a company
Understand how efficiently and effectively your customer services operations are running.
Customer care representative job escription
Creating the right job description that captures the various skills and qualities that are necessary for a customer care position
Quiz: How good is your customer service?
Everything you need to know about creating a customer service quiz and assessing how good your customer service quiz is.
