Follow the Sun model: principles for 24/7 customer support

In today’s business climate, it’s important to be everywhere at the same time – what some call the follow the sun model.

Customer service ambassador job description

Service ambassadors are often the bridge between companies and clients

Quiz: How good is your customer service?

Everything you need to know about creating a customer service quiz and assessing how good your customer service quiz is.

Customer care representative job escription

Creating the right job description that captures the various skills and qualities that are necessary for a customer care position

Account coordinator job description

Everything you need to know on how to put together an optimal account coordinator job description.

Customer data management principles

Customer data management might just be the biggest business of the digital era.

The different types of customer service chatbots

Not all chatbots do the same thing We have the four main types of chatbots that you’ll see today.

Customer centric-companies and what we can learn from them

A look at what being customer centric entails.

24 hour help desk

The benefits and costs of the 24 hour help desk.

Average handle time — What AHT means to a company

Understand how efficiently and effectively your customer services operations are running.

Probing Questions for Customer Service & Sales Teams

Why probing questions are useful in sales and how they can be applied to your customer service strategy.