Every channel. One conversation.
Chat, email, SMS, voice, social, and self-service become one lifelong conversation on a single customer record, so customers always pick up where they left off.
Retail brands delivering on every channel
Every channel your customers use. One conversation that remembers them.
A customer doesn’t think in channels. They have one relationship with your brand, and expect it to pick up wherever they left it.
Chat, email, SMS, voice, social, and self-service all live on a single customer record. One place, every channel your customers use.
Full thread history travels with the customer, so nobody repeats themselves, even when a conversation jumps from chat to voice to email. AI and a human work the same thread, so a handoff never resets the conversation.
Every conversation builds the record, and every record makes the next conversation better, across every channel, for the life of the relationship.
Six channels. Zero context loss. And the surfaces you don’t own, too.
Turn channels on or off without rebuilding your setup. Your CX team owns the mix, with no engineering project.
Set different rules for different contact types across channels, all from one place.
Run different channel configurations for different brands or regions on the same platform, with no rebuild.
Answers customers find themselves, backed by Sidekick, and picked up by a person without a restart if they need one
Learn MoreYour customers are starting conversations on AI surfaces you don’t control, like ChatGPT.
Learn MoreYour mix. Your rules.
Changing your channel setup is a setting here. A ticket system turns the same change into an implementation. An “AI-Native” bot turns it into a new deployment. Gladly hands the controls to the CX team.
Turn channels on or off without rebuilding your setup. Your CX team owns it end to end.
Set different rules for different contact types across channels, from one place.
Different channel configurations for different brands or regions, with no rebuilding required.
Built for enterprise from day one.
Compliance
SOC 2 Type II, GDPR & CCPA compliant. Audited annually.
Data Ownership
Gladly never trains on your customer data. What's yours stays yours.
Reliability
99.9% uptime SLA. Guaranteed in writing.
Where Gladly Wins
Brands like yours. Outcomes like these.
The proof is in the numbers.
How Condé Nast unified and accelerated revenue for 18 iconic brands with one CX platform.
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Channel coverage that moves the numbers
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CSAT improvement across all channels
Reduction in repeat contacts
Channels unified in a single conversation record
Up within hours. Smarter every day.
Most AI rollouts take six months to ship and plateau six weeks after. Gladly inverts both. See for yourself.