Free CX tools for leaders

Evaluate your customer experience performance and test your CX knowledge. Discover exactly where AI can create the most value for your business and customers.

Featured tool

CX maturity assessment

In 5 minutes, benchmark your performance across AI capabilities, routing efficiency, service quality, and personalization — then get actionable recommendations to improve each area.

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Explore our tools

Quick interactive tools to challenge your assumptions and benchmark your capabilities.

A survey question asks, "How do you measure CX performance?" Options include: no measurement, reports after the fact (selected), real-time metrics, and customized reporting.

Test your CX maturity in 5 minutes

See where your customer experience stands today — across AI, routing, service, and personalization.

See how it works
The image shows a shipping inquiry screen on a light green background. A green chat bubble asks about Retalé’s expedited shipping, answered below with options.

Can you spot our AI agent, Gladly Sidekick?

Test your skills in identifying Gladly Sidekick vs human customer support conversations. Challenge yourself with real examples and win exciting prizes!

See how it works
Smiling woman with headset sits in front of a laptop, suggesting a virtual meeting. Below, a survey asks to rate company training; the selected score is 5.

Audit your customer service agent experience

Use this assessment tool to gauge how well you're performing as a CX leader in creating a supportive workplace culture.

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Coming soon

More tools to help you optimize your customer experience strategy.

Return on investment (ROI) calculator

Calculate the potential cost savings and revenue impact of implementing AI-powered, personalized customer service.

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Customer lifetime value (CLV) calculator

Quantify how improved customer experience and AI automation translates to long-term customer value and business growth.

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Turning CX insights into action

Just like these free CX tools give you a starting point, Gladly helps leading brands transform service into measurable ROI.

Bright green background with white text reads "120% more revenue per call" above a semicircular arc. A dollar sign symbol sits within the arc.
KUHL dark grey logo

"Our earlier ticketing system required us to purchase additional apps to get the same functionality as Gladly. But with Gladly we got everything we needed out of the box. Now, we have real-time data and easy access to the channels from one platform. It’s seamless."

Nancy Orgill

Customer Support Manager, KÜHL

Green background with white text and a clock icon. Reads "25% decrease in handle time" with a circular progress bar partially filled.
BSN Sports grey logo

“Once customers get to an agent, they're taken care of in a totally different way now that we have Gladly. It saves us time and creates both an agent and customer experience that's more efficient.”

Mandi Geary

Director of Customer Service, BSN Sports

A green background with white text shows "71% of conversations assisted with AI." A semi-circle and sparkle icon convey a tech-enhanced theme.
Breeze Airways grey logo

"One of the major successes we've seen is that we have a significantly lower attrition rate than a traditional call center. Our team members experience a much higher quality of interactions, and this makes their work more satisfying."

Danny Cox

Vice President of Guest Strategy & Empowerment, Breeze Airways

From tools to transformation

You've tested your CX knowledge — now see how Gladly helps companies like yours turn insights into measurable results.