Free CX tools for leaders
Evaluate your customer experience performance and test your CX knowledge. Discover exactly where AI can create the most value for your business and customers.
AI ROI Calculator
See the business impact of AI on your CX with your personalized ROI estimate. Just a few quick inputs.
Explore our tools
Quick interactive tools to challenge your assumptions and benchmark your capabilities.
Test your CX maturity in 5 minutes
See where your customer experience stands today — across AI, routing, service, and personalization.
Can you spot our AI agent, Gladly Sidekick?
Test your skills in identifying Gladly Sidekick vs human customer support conversations. Challenge yourself with real examples and win exciting prizes!
CX ROI calculator
See how much you can save with the CX ROI calculator. Estimate AI impact, efficiency gains, and cost savings in minutes.
Audit your customer service agent experience
Use this assessment tool to gauge how well you're performing as a CX leader in creating a supportive workplace culture.
Turning CX insights into action
Just like these free CX tools give you a starting point, Gladly helps leading brands transform service into measurable ROI.
"Our earlier ticketing system required us to purchase additional apps to get the same functionality as Gladly. But with Gladly we got everything we needed out of the box. Now, we have real-time data and easy access to the channels from one platform. It’s seamless."
Nancy Orgill
Customer Support Manager, KÜHL
“Once customers get to an agent, they're taken care of in a totally different way now that we have Gladly. It saves us time and creates both an agent and customer experience that's more efficient.”
Mandi Geary
Director of Customer Service, BSN Sports
"One of the major successes we've seen is that we have a significantly lower attrition rate than a traditional call center. Our team members experience a much higher quality of interactions, and this makes their work more satisfying."
Danny Cox
Vice President of Guest Strategy & Empowerment, Breeze Airways
From tools to transformation
You've tested your CX knowledge — now see how Gladly helps companies like yours turn insights into measurable results.