From signed to live in weeks, not months.
Fully configured, trained, and integrated, and taking real customer conversations from day one. Live means live.
Retail brands live and delivering results
Enterprise implementations shouldn't take 18 months.
Ask anyone who’s survived a CX platform rollout and you’ll hear the same story: a year of discovery decks, a system integrator billing by the hour, your own team pulled off their real jobs to babysit the project, and a go-live date that keeps sliding. The delay almost always comes from the runway around the software: the integrator, the ETL, the approvals, the go-live that hinges on people who don’t work for you. Gladly took the runway out and leads the work itself, so live gets measured in weeks.
The average CX platform rollout runs 16 months and ties up 9 of your own people. Most of that clock is your team’s time, spent managing a vendor’s project while their real work waits.
Gladly leads discovery, configuration, and training with its own team. No forward-deployed engineers propping up your setup and clearing out the week after you sign. Your IT team approves what touches the stack and keeps its hands free for everything else.
From signed to fully operational in weeks, taking real conversations and delivering results. We built Gladly to get you here fast.
Built for enterprise from day one.
SOC 2 Type II, GDPR & CCPA compliant. Audited annually.
Gladly never trains on your customer data. What's yours stays yours.
99.9% uptime SLA. Guaranteed in writing.
Answers customers find themselves, backed by Sidekick, and picked up by a person without a restart if they need one
Learn MoreYour customers are starting conversations on AI surfaces you don’t control, like ChatGPT.
Learn MoreYour path to live.
Changing your channel setup is a setting here. A ticket system turns the same change into an implementation. An “AI-Native” bot turns it into a new deployment. Gladly hands the controls to the CX team.
Gladly maps your current setup, channel mix, integrations, and goals. [Owner: Gladly-led]
Connect your data sources, CRM, OMS, and channels, with Gladly leading the configuration. [Owner: Shared]
Gladly AI is trained on your brand, products, and policies, and the Gladly Team workspace is set up for your team. [Owner: Gladly-led]
A soft launch on a slice of real traffic, with the Gladly team monitoring and tuning in real time. [Owner: Gladly-led]
The security your IT team needs on day one
SOC 2 Type II
Audited annually. Full report available on request.
GDPR & CCPA
Global compliance built in — not bolted on.
No Model Training
Your customer data never trains Gladly's models. Full stop.
Where Gladly Wins
Live faster than you think
The proof is in the numbers.
How Condé Nast unified and accelerated revenue for 18 iconic brands with one CX platform.
Learn More
Time to live. Time to value.
Get a demo
Average time from signed to live
Less IT resource time than average CX implementation
Average time to first measurable ROI post-launch
Start your deployment plan today.
In 30 minutes we'll map your timeline and tell you exactly what getting live looks like for your team.