The event where CX leaders tackle AI's hardest questions
May 4, 2026 - May 6, 2026
3315 Peachtree Rd NE, Atlanta, GA 30326
Secure your seat for Gladly Connect Live, May 4–6 in Atlanta, and explore bold CX strategy and AI insights.
Get a feel for the conversations, community, and momentum that made last year’s event a standout for CX leaders.
Why leaders attend
Get clarity on what’s next
Step back from the day-to-day to understand the big shifts shaping service and leadership in the AI era.
Learn from industry innovators
Hear real stories from brands evolving their teams, workflows, and operating models for an AI-ready future.
Build meaningful connections
Meet CX, operations, product, and digital leaders who share your challenges, your goals, and a forward-thinking vision for service.
What you’ll experience
AI strategy that moves the business
Get practical guidance on modernization, build vs. buy, quality, governance, and earning customer trust.
The shifts every CX leader must prepare for
Understand how automation, AI assistants, new metrics, and evolving team roles are redefining service.
Frameworks you can put to work now
Leave with tactical playbooks for implementation, measurement, experimentation, and team transformation.
Network with leading brands
Be part of a community of leaders redefining customer experience.
Get ready for Gladly Connect Live 2026 in Atlanta
Don’t wait. Register today to be part of the next chapter of customer experience.
Connect in Atlanta for less
Enjoy special Southwest flight and hotel rates for CX leaders attending Gladly Connect Live.
Book your stay at the InterContinental Buckhead with exclusive discounted rates for attendees.
Lock in your discounted Southwest flight and start planning your trip.
FAQ
Get the latest updates about Gladly Connect Live 2026
Location
InterContinental Buckhead 3315 Peachtree Rd NE Atlanta, GA 30326