Travel & hospitality
Deliver effortless travel and hospitality service with AI
Explore AI solutions that help travel and hospitality teams deliver fast, personal service at scale—without losing the human touch.
Trusted by the world’s most customer-focused brands
Your team is drowning in hold times, peak season volume, and disjointed systems. Guests get frustrated, bots fall short, and loyalty slips away.
Long hold times, slow responses, and limited 24/7 availability frustrate guests
Disconnected systems make service feel impersonal
Peak travel seasons overwhelm support teams
AI-powered service helps teams cut through the chaos, delivering fast, personal support without stretching teams thin.
Unified guest timeline across every channel
AI-powered context and task automation
Smooth handoffs that keep conversations human
Key features and benefits
Create seamless experiences from booking to post-stay. Gladly connects every conversation, preference, and task in one place, so your team can deliver efficient, personal service that keeps guests coming back.
Bring every touchpoint into one lifelong conversation
Guests shouldn’t have to repeat themselves when they switch from chat to phone or email. With Gladly, every conversation, no matter the channel, lives in a single timeline. Your team sees the full story at a glance and can pick up exactly where the conversation left off.
Build loyalty with a complete guest view
Gladly unifies booking details, CRM data, preferences, and past conversation into one profile. Whether it’s a room upgrade request, dietary preference, or loyalty status, your team has instant context to deliver tailored experiences that make guests feel known and valued.
Automate tasks so teams can focus on what matters
AI handles requests like booking changes, cancellations, FAQs and more, so agents can focus on moments that create real impact. When it’s time to hand off, AI shares full context and recommendations to keep interactions smooth and personal from start to finish.
Scale support without sacrificing quality
Peak seasons don’t have to overwhelm your team, or your guests. With AI, smarter routing, and 24/7 availability, you can deliver fast, personal service any time of day, even at peak volumes.
"One of the major successes we've seen is that we have a significantly lower attrition rate than a traditional call center. Our team members experience a much higher quality of interactions, and this makes their work more satisfying."
Danny Cox
Vice President of Guest Experience, Breeze Airways
See what today’s guests expect
from travel & hospitality
Travel and hospitality solution use cases
Guest self-service made easy
AI-powered conversations let guests manage bookings, check-ins, and cancellations quickly, so your team can focus on higher-value guest needs.
One guest view, personal service
Guest history, preferences, and conversations are in one view, giving teams the context to deliver faster, more personal service.
Peak seasons, no slowdowns
Scale support during busy seasons with AI and smart routing to keep response times low and service quality high.
Frictionless omnichannel journeys
Gladly connects chat, voice, email, and SMS into one conversation, so guests never have to repeat themselves across channels.
Operational visibility in real time
Monitor conversation volume, wait times, and team capacity through dynamic dashboards to stay proactive during surges.
Take your travel & hospitality service to the next level with AI
Improve response times
Travelers get faster answers with AI-powered support.
95%
improvement in SMS wait times
Scale efficiently with AI
Brands use AI to help resolve more while staying personal.
75%
of conversations fully resolved by AI
Faster resolutions
Teams see improvements in speed within the first month.
31%
drop in convo time in 30 days
The CX platform built for unforgettable guest experiences
Give your team the tools to deliver fast, personal service at every step of the journey. From booking to post-stay, Gladly helps travel and hospitality brands create seamless experiences guests remember.
Create guest experiences they’ll never forget
See how leading travel brands use AI and human service together to turn every interaction into loyalty.