Marketplaces & platforms
Deliver trusted, personal marketplace CX
Bring buyer and seller support together with AI-powered service that boosts efficiency and keeps it personal.
Trusted by the world’s most customer-focused brands
Growing marketplaces juggle fragmented systems, rising customer expectations, and the complexity of supporting both buyers and sellers.
Siloed tools create inconsistent experiences across buyers and sellers
Support teams struggle to keep up with volume and complexity
Customers expect personalized, real-time help across every channel
Gladly brings every interaction into one lifelong conversation, powered by AI that scales intelligently while staying human at heart.
Unified platform for both buyer and seller support
AI handles routine tasks while agents focus on high-value interactions
Consistent, on-brand service across every channel and touchpoint
Fast, personal responses that build trust and loyalty
Key features and benefits
Deliver seamless, trusted support experiences for buyers and sellers alike.
Build trust through connected conversations
Marketplaces run on relationships—but fragmented tools make it hard to see the full picture. Gladly unifies every interaction across channels into a single lifelong conversation, giving your team full context to support both buyers and sellers and build trust at scale.
See the full story behind every transaction
Support teams need more than order numbers—they need context. Gladly connects commerce data, conversation history, and profile details in one intuitive view, so agents can deliver fast, personalized support.
Scale intelligently with AI that acts like your best agent
AI manages buyer questions, like returns, shipping, and order updates, while giving agents the context they need in real time. The result is fast, personal, and on-brand service that scales effortlessly.
Tackle rising volumes with AI and empowered teams
Marketplaces face high inquiry volume, peak season spikes, and complex buyer–seller dynamics. Gladly helps you scale effortlessly through AI, smart routing, and unified conversations, so your team can work efficiently without sacrificing quality or scaling costs.
"Pre-Gladly, our team operated with very little in terms of solutions. We had upwards of 3,000 contacts daily routed through a very old phone platform. It took us almost 3 hours a day to manually sort customer emails just to get to a place where agents could respond."
Mandi Geary
Director of Customer Service, BSN Sports
Learn how top marketplaces deliver exceptional support at scale.
Marketplace & platform use cases
Unified buyer–seller support
Manage marketplace interactions from one platform, ensuring consistency across every touchpoint.
Fast, AI-powered order help
Use AI to handle inquiries like order status, exchanges, or returns, while keeping agents informed with full context.
Consistent brand experiences
Apply your guidelines and tone so every automated response sounds human and on-brand.
Omnichannel conversations at scale
Bring chat, voice, email, and SMS into a single conversation view—no more channel silos.
Empower agents to do more
Give support teams the tools and AI assist they need to resolve complex issues quickly and personally.
Empower your marketplace to scale smarter
Simplify support at scale
Bring all support interactions into one view to deliver faster, more consistent service.
41%
reduced average handle time
Boost team efficiency
Agents resolve issues more quickly with AI-powered context and unified workflows.
50%
improvement in productivity
Reduce operational costs
Consolidation and automation drive down costs while keeping service quality high.
45%
cost savings
The CX platform built for unforgettable guest experiences
Give your team the tools to deliver fast, personal service at every step of the journey. From booking to post-stay, Gladly helps travel and hospitality brands create seamless experiences guests remember.
Ready to transform your marketplace experience?
Join leading marketplaces delivering trusted, efficient, and personal CX through Gladly.