AI that resolves and a workspace that remembers. One platform.
Gladly answers customer questions automatically across every channel, including returns, exchanges, order status, and account changes. Gladly Team gives your team a single workspace with the complete customer picture.
Trusted by customer-focused brands
300M+
customer conversations
65%
increase in CSAT
$510M+
in cost savings
How Gladly works
Gladly resolves routine customer questions automatically across every channel, while Gladly Team gives support teams the full customer context in one place. That means conversations start informed, not from scratch.
Gladly
AI that resolves routine customer questions across every channel
Gladly Team
Give teams the full customer picture from the start
Gladly for helpdesks
Connect to Zendesk and existing support platforms without disrupting current workflows
Conversation timeline
Keep every customer conversation connected across chat, voice, email, and SMS
Configure, deploy, and optimize
Launch, manage, and improve AI experiences without heavy engineering support
Customer profile
See purchase history, preferences, and past conversations before replying
Sales assistant
Help customers discover products, make purchases, and get support in one conversation
Team assist
Help teams reply faster with AI-powered summaries, translations, and real-time context
Voice AI
Resolve phone conversations with AI that understands the full customer context
Insights & reporting
Track customer trends, team performance, and conversation outcomes in real time
Your customers switch devices. They shouldn’t have to start over.
A customer texts about a return on Monday. Calls about the same issue on Wednesday. Emails a follow-up on Friday. Gladly treats that as one continuous conversation, not three separate contacts. Your team sees the full history, and your customer never has to re-explain.
A single, lifelong conversation
Every channel, every team, every moment, and one conversation that never resets.
Customers feel known, not processed
Conversations carry forward, so customers never need to start from scratch.
AI and humans in sync
Gladly and your team share the same view—so make handoffs seamless, and responses stay on brand.
One conversation. Every channel.
Voice, SMS, email, chat, social messaging, in-app support, and custom channels, all connected in the same conversation history.
"With Gladly, our agents are helping customers across channels from a single view that makes their work easier."
Kate Showalter
Vice President, Customer Care, Crate & Barrel
"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."
Jim Gallagher
VP Customer Care, Nordstrom
"The evolution of our product has allowed us to provide options to guests much more quickly than any other airline”
Danny Cox
Vice President of Guest Experience, Breeze Airways
"Gladly kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI."
Nancy Orgill
Customer Support Manager, Kuhl
Built to work the way you do
Your customer strategy is unique. Gladly connects seamlessly with your existing systems to give you the flexibility to meet your customers where they are with the experiences they need.
See how Gladly fits into your existing support experience
Bring AI and support teams together in one connected conversation, without rebuilding workflows or replacing your existing tools.