Relationships built for the long run
Let customers reach you however they choose, and switch channels seamlessly, during any customer outreach.
A single, lifelong conversation across all channels
Give customers the freedom to reach you however they choose and switch channels during any conversation. All natively built by us.
Voice
Scalable, cloud-based voice platform with a programmable IVR
Self-service
Empower customers to find the answers they need on their own
In-app chat
Chat with customers in your branded mobile apps
Chat
Fully customizable embedded chat for your website
Manage all inbound and outbound emails with a best-in-class solution
Social
Support customers via Facebook Messenger and Twitter
Text
Connect on the go with SMS and MMS
Seeing is believing
One continuous thread
A customer’s entire history in a single conversation means more context, less repetition, and quicker responses.
Relationships to drive revenue
Act as a trusted advisor in suggesting a product customers will love or turn a return into an immediate exchange.
"Gladly puts all customer conversations—regardless of channel—in a single place to ensure meaningful and context-rich customer communications."
JetBlue
What else does a radically personal approach get you?
People at the center
Make every customer feel known right from "hello"
Wildly productive heroes
Turn your agents in customer service heroes
