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· August 20, 2026

Instagram on the Gladly customer service platform

Be where your customers are and be ready to help on the most popular social commerce platform.

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Smiling woman with curly hair sits on a beige sofa, looking at her phone. She wears a light blue jacket over a beige turtleneck, conveying a joyful mood.

Deliver instant customer satisfaction

With Instagram messaging natively available as a channel on the only people-centered customer service platform, your team can deliver radically personal service on the most popular social commerce platform:

  • Drive sales over support with key customer context

  • Deliver fast, personalized service at scale

  • Leverage the efficiencies of concurrency

  • Set and monitor SLAs and performance