June 12, 2025
People-centered vs. ticket-centered support
Why brands are leaving outdated, ticket-centered systems in the dust
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Out with the old, in with the new
Do you have a sneaking suspicion that your ticket-based support platform is holding your team back?
In this “Pros-vs-Pains”-style guide, readers will discover the multifold ways that outdated ticket-centered systems limit customer support teams and how people-centered approaches leverage a complete view of the customer and lifelong conversation history to deliver the service that customers deserve quickly.
End your ticket system struggles
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Customer service guide to revenue generation
Turn your customer service department from a cost center into a revenue generator.
Writing the modern customer service platform RFP
Find the best platform for you, your business, and your customers.
Things you can do right now to reduce high call volume
Improve agent efficiency and customer satisfaction.