One platform. Every team gets their win.
The AI decision runs through a whole committee now: Finance, CX, IT, Digital, Ecommerce, each of them on the hook for a different number. Gladly is the platform where all of them win at the same time.
Retail brands where every team wins
One platform. Five reasons to say yes.
Here’s the typical AI vendor pitch story. Finance gets a cost story that only pencils if nobody looks at the revenue cell at the bottom of the spreadsheet. CX gets a containment number that looks great right up until you read the customer’s angry follow-up. IT gets a demo that runs beautifully because the vendor’s own engineers are backstage propping it up, and they clear out the week after you sign. That whole tradeoff is a sales tactic dressed up as a law of physics. Gladly is the platform in that room where every team wins at once.
Cost per contact drops, and Gladly attributes ROI to the dollar, revenue included, so the savings and the sales land on the same report. The cheapest interaction is often the most expensive one, and Gladly is built to show you that before the deflection math comes back to bite.
Teams resolve more with less friction, on a real resolution number that counts only the customers who never come back, with AI and a human working the same thread. Containment scores turn green while customers silently churn. Real resolution moves only when you solve the problem.
IT plugs into the stack it already runs, with no vendor engineers backstage holding the demo together and disappearing after you sign. Digital converts and Ecommerce earns on the same retail-trained AI, and every team’s win compounds the next one.
What matters most to you?
Cost per contact down, and ROI attributed to the dollar with revenue counted alongside the savings.
Real resolution and CSAT that climb together, with AI and your team on one thread and People Match routing the customer to the right person the moment a human is needed.
300+ pre-built integrations and a real uptime SLA. It runs on the stack you already have, and your own team stands it up without vendor engineers.
Conversion inside the conversation, from AI trained on retail, so the recommendations fit the shopper the way a good associate would.
Answers customers find themselves, backed by Sidekick, and picked up by a person without a restart if they need one
Learn MoreYour customers are starting conversations on AI surfaces you don’t control, like ChatGPT.
Learn MoreSee what Gladly means for your org.
Changing your channel setup is a setting here. A ticket system turns the same change into an implementation. An “AI-Native” bot turns it into a new deployment. Gladly hands the controls to the CX team.
Cost per contact and ROI attribution. Automatic cost-per-contact tracking and dollar-level attribution across both service and revenue. Take the business case to the board with the revenue side counted, so the deflection math never comes back to bite you.
Real resolution rate and CSAT. One thread for AI and human, real-resolution measurement, and People Match routing. Handle more, and grade your team on the customers who stayed solved. A containment score just hides the ones you lost
Integration depth and uptime SLA. 300+ pre-built integrations, self-serve configuration, no custom middleware. You approve it, your CX or Ops team owns the config, and no vendor engineers have to camp in your stack to keep it running.
Conversion from conversation. Retail-trained, context-aware recommendations and guided selling inside chat. Turn the conversation into a converting surface, with AI that knows retail.
Enterprise-grade. Every team's standard.
For IT
300+ pre-built integrations. SOC 2 Type II certified. No custom middleware required.
For Finance
Full ROI attribution in-platform. Cost per contact tracked automatically.
For CX
99.9% uptime SLA. Built around your team's workflow, not the other way around.
Where Gladly Wins
Brands where every team wins
The proof is in the numbers.
How Condé Nast unified and accelerated revenue for 18 iconic brands with one CX platform.
Learn More
Numbers every team can take to leadership
Get a demo
Reduction in cost per contact
Resolution rate
Faster time to live vs. average CX platform
Conversion rate from chat interactions
