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Who Should Own AI in a Customer Experience Team?
Why the most successful CX AI programs have a single, named owner inside the customer experience team — and what that role actually does.
June 2, 2026
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The customer experience roles worth hiring for
The CX and support roles a growing team hires as it scales, what each one does, the skills to look for, and when you actually need one.
July 24, 2026
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VP and Head of customer experience career guide
What a VP or Head of customer experience actually does, what it pays in 2026, the skills you need, and how to land the role. A candidate's guide.
July 20, 2026
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The architecture decision behind agentic AI for CX
Customer-centric vs. ticket-centric data architecture determines whether agentic AI delivers or disappoints. Learn what’s at stake for your CX stack and AI timeline.
February 24, 2026
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Gladly wins VIP Award for Best Unified Customer Experience
Gladly won the 2026 VIP Award for Best Unified Customer Experience. Learn how customer experience AI built for engagement drives devotion and value.
January 14, 2026
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Customer success vs customer experience for lean teams
A plain English guide to CX vs CS for small teams. Simple tools, lean scorecard, and a 90 day plan you can run solo.
October 23, 2025
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How to build customer success with no experience
No customer success experience? That might be your advantage. Learn how to build genuine customer relationships without legacy baggage holding you back.
October 9, 2025
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Phygital shopping: the future of retail customer experience
Discover how phygital shopping blends physical and digital retail to create seamless customer experiences that drive loyalty and revenue growth.
September 24, 2025