blog
6 new year’s resolutions for a radically personal 2026
Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.
January 19, 2022
blog
Direct-to-consumer customer service: 5 ways to get personal
Learn how to get personal with direct-to-consumer customer service so you can give your customers an experience they’ll want to tell their friends about.
December 10, 2021
webinar
Gladly and Thankful in action: Partner spotlight demo
See how Gladly and Thankful integrate to deliver personalized customer experiences
April 6, 2021
blog
Customer service ambassador job description
Service ambassadors are often the bridge between companies and clients
December 30, 2020
blog
Allbirds is changing the world, one step at a time
What does making the world’s most comfortable shoe have to do with saving the world?
December 7, 2020
webinar
Engagement reimagined for modern service
See how Crate and Barrel has reimagined service for the modern customer.
June 16, 2020
blog
The different types of customer service chatbots
Not all chatbots do the same thing We have the four main types of chatbots that you’ll see today.
May 1, 2020
podcast
How JOANN Creates a “Happy Place” for Service Teams and Customers
Gladly interviews craft retailer JOANN on how they reimagined their customer experience to provide a “creative happy place” for curious makers.
March 26, 2020