blog
Customer service ambassador job description
Service ambassadors are often the bridge between companies and clients
December 30, 2020
webinar
Engagement reimagined for modern service
See how Crate and Barrel has reimagined service for the modern customer.
June 16, 2020
blog
The different types of customer service chatbots
Not all chatbots do the same thing We have the four main types of chatbots that you’ll see today.
May 1, 2020
podcast
How JOANN created a “happy place” for service teams and customers
Gladly interviews craft retailer JOANN on how they reimagined their customer experience to provide a “creative happy place” for curious makers.
March 26, 2020
customer
Sees an 8x increase in agent productivity with Gladly's modern UI
With Gladly’s platform, Godiva’s customer service team increased productivity by 8X. Read their success story with Gladly.
March 2, 2020
webinar
How JOANN crafts with people at the center
Hear how a beloved brand unlocked incredible efficiency with Gladly.
September 23, 2019
blog
Best shipping software for ecommerce businesses
A list of some of our favorite shipping software for ecommerce businesses.
September 15, 2019