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Customer success vs customer experience for lean teams
A plain English guide to CX vs CS for small teams. Simple tools, lean scorecard, and a 90 day plan you can run solo.
October 23, 2025
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How to build customer success with no experience
No customer success experience? That might be your advantage. Learn how to build genuine customer relationships without legacy baggage holding you back.
October 9, 2025
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The workspace built for devotion
Gladly Team gives every person on your team the helpdesk they need to deliver more personal, productive, and satisfying service at scale.
October 9, 2025
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Customer analytics platform for CX Teams
Get real-time visibility into performance across agents, channels, and conversations with dashboards and insights built for CX.
October 7, 2025
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CX software for every stage of growth
From SMBs to global brands, Gladly adapts to your company size with AI-powered support that scales while staying personal.
October 2, 2025
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Retail & ecommerce
Gladly resolves ecommerce requests end-to-end and supports team members in solving issues and deepening relationships. A complete customer view enables personalized experiences from WISMO to upsells.
October 2, 2025
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Travel & hospitality
A complete guest view connects history, bookings, and preferences so staff can personalize service while Gladly manages check-ins, upgrades, and changes 24/7.
October 2, 2025
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Phygital shopping: the future of retail customer experience
Discover how phygital shopping blends physical and digital retail to create seamless customer experiences that drive loyalty and revenue growth.
September 24, 2025