customer
Rothy’s Creates Blueprint for Scalable Customer Service
Learn how Rothy’s lean customer service team leveraged AI to deliver personalized support at scale, turning service into a revenue driver.
November 27, 2024
blog
How AI for Customer Support Agents Maximizes CX Efficiency
Speed boosts, sentiment detection, and bulk trend analysis are just the tip of the AI-CX efficiency iceberg. Read more.
July 28, 2023
webinar
How to deliver exceptional customer support at every touchpoint
Learn the importance of meeting customers where they are
May 23, 2023
webinar
How ChatGPT is changing the customer support ecosystem
Here’s what today’s CX leaders are doing about it.
March 10, 2023
blog
Customer service quality assurance checklist for support teams
This free checklist can be used to audit the efficacy of your customer and employee satisfaction and technical performance.
February 8, 2023
blog
How to reduce customer service costs by optimizing support
Want to reduce your customer service costs without damaging your user experience?
December 14, 2022
blog
Cross-sell vs upsell: Training your support teams for both
The most successful customer service teams can recognize and act on key opportunities to upsell and cross sell with customers.
July 20, 2022
blog
5 customer support trends not to miss in 2022
Here, Gladly shares the top 5 customer support trends to watch in 2022.
June 7, 2022