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5 customer support trends not to miss in 2022
Here, Gladly shares the top 5 customer support trends to watch in 2022.
June 7, 2022
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Follow the Sun model: principles for 24/7 customer support
In today’s business climate, it’s important to be everywhere at the same time – what some call the follow the sun model.
December 11, 2020
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7 customer support knowledge base best practices
Live chat, SMS, Facebook Messenger—customers today have near-instant access to help from a company at their fingertips.
December 13, 2019
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Customer support vs customer service
Customer support and customer service are not interchangeable terms, and knowing the difference isn’t just a game of semantics.
June 25, 2018
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Pulled-forward spending is real–here’s how to avoid the post-spike slump
Facing a post-spike slump from pulled-forward spending? Discover how AI-powered CX strategies boost customer retention and turn support into a revenue driver.
June 17, 2025
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The next version of Sidekick, 6 powerful AI capabilities that take Customer AI even further
Gladly Customer AI and our new suite of Sidekick products provides personalized resolutions, seamless integrations, and effortless support across every channel.
May 22, 2025
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AI in commerce is the future — and ticketing systems will hold you back
AI is revolutionizing commerce, making ticket-based support outdated. Discover why AI-led commerce is the future for human-centered customer support.
April 22, 2025
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Customer service is doing AI wrong — and it’s costing more than you think
Is your company using AI to cut customer service costs? Then you're doing it wrong.
March 19, 2025