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How AI for Customer Support Agents Maximizes CX Efficiency
Speed boosts, sentiment detection, and bulk trend analysis are just the tip of the AI-CX efficiency iceberg. Read more.
July 28, 2023
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Customer service quality assurance checklist for support teams
This free checklist can be used to audit the efficacy of your customer and employee satisfaction and technical performance.
February 8, 2023
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How to reduce customer service costs by optimizing support
Want to reduce your customer service costs without damaging your user experience?
December 14, 2022
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Cross-sell vs upsell: Training your support teams for both
The most successful customer service teams can recognize and act on key opportunities to upsell and cross sell with customers.
July 20, 2022
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5 customer support trends not to miss in 2022
Here, Gladly shares the top 5 customer support trends to watch in 2022.
June 7, 2022
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Follow the Sun model: principles for 24/7 customer support
In today’s business climate, it’s important to be everywhere at the same time – what some call the follow the sun model.
December 11, 2020
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7 customer support knowledge base best practices
Live chat, SMS, Facebook Messenger—customers today have near-instant access to help from a company at their fingertips.
December 13, 2019
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Customer support vs customer service
Customer support and customer service are not interchangeable terms, and knowing the difference isn’t just a game of semantics.
June 25, 2018