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Gladly wins overall customer experience solution of the year | RetailTech Breakthrough 2025
Gladly is honored as RetailTech Breakthrough’s “Overall Customer Experience Solution of the Year,” recognizing innovation in CX.
April 22, 2025
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Boost customer experience with AI: why you should hire a dedicated expert
Want to boost customer experience with AI? Find out why hiring a dedicated AI expert is the key to success. Plus, get a free AI expert job description template.
April 22, 2025
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Tracking and measuring success with AI in customer experience
Discover how leading brands like Rothy’s are measuring AI success in customer service beyond traditional metrics.
October 30, 2024
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The evolution of customer experience
Track the qualitative and quantitative CX evolution through the decades. See how powerhouse brands Apple and more captured the pop culture spotlight.
December 7, 2023
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3 customer experience ideas inspired by Taylor Swift
This pop sensation has a thing or two to teach brands about creating lifelong fans and delightful experiences.
October 6, 2023
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Creating a customer experience strategy for long-term loyalty
Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.
October 5, 2023
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Track these metrics to measure your customer experience
These customer experience metrics illuminate where brands are optimizing their customer journey — and where they may need to improve.
September 8, 2023
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Key uses of AI to improve customer experience
Uncovering insights, automating menial tasks, and providing individualized recommendations are a few ways to use AI to improve customer experience.
July 31, 2023