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Track these metrics to measure your customer experience
These customer experience metrics illuminate where brands are optimizing their customer journey — and where they may need to improve.
September 8, 2023
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Key uses of AI to improve customer experience
Uncovering insights, automating menial tasks, and providing individualized recommendations are a few ways to use AI to improve customer experience.
July 31, 2023
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What is customer experience maturity? [free assessment]
It’s not guaranteed that as a business scales, so does its CX — which is why tracking CX maturity is crucial.
June 16, 2023
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Customer experience audit — free checklist
With this free checklist, support teams can take stock of their customer contact options and touchpoints, performance measurement, CX tech stack, and more.
March 20, 2023
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Unpacking the impact of customer experience on revenue
CX experts at Gladly share 3 tactics that ensure your customer experience helps–not hurts–your bottom line.
October 21, 2022
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5 elements of the best customer experience
What do customer-obsessed, growth-focused brands do to ensure they’re providing the best customer experience?
June 23, 2022
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How automation and customer experience go hand in hand
Automation unleashes internal efficiency by handling spikes in volume, keeping tasks on track, and more.
June 21, 2022
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How To upgrade your customer experience in the new year
Learn how to upgrade your customer experience by creating and maintaining a customer-centric culture to build a successful brand and business.
January 12, 2022