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The evolution of customer experience
Track the qualitative and quantitative CX evolution through the decades. See how powerhouse brands Apple and more captured the pop culture spotlight.
December 7, 2023
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3 customer experience ideas inspired by Taylor Swift
This pop sensation has a thing or two to teach brands about creating lifelong fans and delightful experiences.
October 6, 2023
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Creating a customer experience strategy for long-term loyalty
Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.
October 5, 2023
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Track these metrics to measure your customer experience
These customer experience metrics illuminate where brands are optimizing their customer journey — and where they may need to improve.
September 8, 2023
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Key uses of AI to improve customer experience
Uncovering insights, automating menial tasks, and providing individualized recommendations are a few ways to use AI to improve customer experience.
July 31, 2023
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What is customer experience maturity? [free assessment]
It’s not guaranteed that as a business scales, so does its CX — which is why tracking CX maturity is crucial.
June 16, 2023
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Customer experience audit — free checklist
With this free checklist, support teams can take stock of their customer contact options and touchpoints, performance measurement, CX tech stack, and more.
March 20, 2023
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Unpacking the impact of customer experience on revenue
CX experts at Gladly share 3 tactics that ensure your customer experience helps–not hurts–your bottom line.
October 21, 2022