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7 customer support knowledge base best practices
Live chat, SMS, Facebook Messenger—customers today have near-instant access to help from a company at their fingertips.
December 13, 2019
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Customer support vs customer service
Customer support and customer service are not interchangeable terms, and knowing the difference isn’t just a game of semantics.
June 25, 2018
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Customer success manager job description and salary
The CSM role without the fluff. What they own, how they differ from support and account management, verified 2026 salary data, and how to get hired.
July 24, 2026
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The customer experience roles worth hiring for
The CX and support roles a growing team hires as it scales, what each one does, the skills to look for, and when you actually need one.
July 24, 2026
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5 FAQ updates that reduce support volume for DTC brands
Strategic FAQ updates help DTC brands cut support tickets by 40%. Learn how to answer product questions, handle returns, and scale ecommerce customer service.
December 3, 2025
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Shopify for small businesses and solving the CS bottleneck
Shopify makes launching easy, but CS becomes the bottleneck as you scale. Learn how AI customer support builds relationships, not just resolves tickets.
October 22, 2025
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Pulled-forward spending is real and here’s how you avoid the post-spike slump
Facing a post-spike slump from pulled-forward spending? Discover how AI-powered CX strategies boost customer retention and turn support into a revenue driver.
June 17, 2025
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AI in commerce is the future — and ticketing systems will hold you back
AI is revolutionizing commerce, making ticket-based support outdated. Discover why AI-led commerce is the future for human-centered customer support.
April 22, 2025