blog
Best AI tools for small businesses in 2026
Discover AI solutions for small business that deliver efficiency without losing your humanity. From ChatGPT to AI customer support, here's what actually works.
October 13, 2025
blog
Pulled-forward spending is real and here’s how you avoid the post-spike slump
Facing a post-spike slump from pulled-forward spending? Discover how AI-powered CX strategies boost customer retention and turn support into a revenue driver.
June 17, 2025
blog
AI in commerce is the future — and ticketing systems will hold you back
AI is revolutionizing commerce, making ticket-based support outdated. Discover why AI-led commerce is the future for human-centered customer support.
April 22, 2025
blog
Customer service is doing AI wrong — and it’s costing more than you think
Is your company using AI to cut customer service costs? Then you're doing it wrong.
March 19, 2025
blog
CX sentiment analysis: artificial intelligence meets emotional intelligence
Discover how AI in sentiment analysis is changing customer experience for the better.
March 13, 2025
blog
CX in 2025: cost-saving, cash-driving
Transform your customer support from a cost to a profit center. Learn how in our latest blog.
March 11, 2025
blog
Improve CX with AI-powered voice support | Gladly Sidekick
Sidekick Voice delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!
March 6, 2025
blog
The most meaningful customer service metrics
Maximizing your customer service team’s performance starts with tracking–and understanding–the right metrics.
February 10, 2025