blog
Customer Experience Audit — Free Checklist
With this free checklist, support teams can take stock of their customer contact options and touchpoints, performance measurement, CX tech stack, and more.
March 20, 2023
blog
Unpacking the impact of customer experience on revenue
CX experts at Gladly share 3 tactics that ensure your customer experience helps–not hurts–your bottom line.
October 21, 2022
blog
5 elements of the best customer experience
What do customer-obsessed, growth-focused brands do to ensure they’re providing the best customer experience?
June 23, 2022
blog
How automation and customer experience go hand in hand
Automation unleashes internal efficiency by handling spikes in volume, keeping tasks on track, and more.
June 21, 2022
podcast
KURU: Creating Anticipatory Customer Service Experiences
For footwear brand KURU, anticipatory service is key to their success. Hear their journey to world-class service on Gladly’s podcast.
May 24, 2022
blog
How To upgrade your customer experience in the new year
Learn how to upgrade your customer experience by creating and maintaining a customer-centric culture to build a successful brand and business.
January 12, 2022
blog
5 things getting in the way of your customer experience
Five common issues that may be holding your service team back from providing a great customer experience —and the steps your brand can take to fix them.
November 19, 2021
blog
5 benefits of delivering an omnichannel customer service experience
Use omnichannel customer service to establish brand loyalty
June 4, 2021