blog
Boost customer experience with AI: why you should hire a dedicated expert
Want to boost customer experience with AI? Find out why hiring a dedicated AI expert is the key to success. Plus, get a free AI expert job description template.
April 22, 2025
blog
Tracking and measuring success with AI in customer experience
Discover how leading brands like Rothy’s are measuring AI success in customer service beyond traditional metrics.
October 30, 2024
webinar
Crafting authentic customer experiences, from retail to online
Gain insights on merging tradition with innovation in the digital era with Tecovas' CRO.
April 1, 2024
resource
2020 customer expectations report: Experiences that drive revenue
Turn your contact center from a cost center into a revenue and loyalty generator.
February 1, 2024
blog
The evolution of customer experience
Track the qualitative and quantitative CX evolution through the decades. See how powerhouse brands Apple and more captured the pop culture spotlight.
December 7, 2023
blog
3 customer experience ideas inspired by Taylor Swift
This pop sensation has a thing or two to teach brands about creating lifelong fans and delightful experiences.
October 6, 2023
blog
Creating a customer experience strategy for long-term loyalty
Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.
October 5, 2023
blog
Track these metrics to measure your customer experience
These customer experience metrics illuminate where brands are optimizing their customer journey — and where they may need to improve.
September 8, 2023